This episode focuses on software and hardware issues faced by practices. Dayna talks about the most common software issues and why hardware choices are wrecking production across the country. Is paperless really, really possible? This episode is perfect for those who have yet to feel the pain of software snafus - learn how to avoid this! For those of us who have been through it (myself included) it's a good reminder of how to never do it again! 

Facebook: Novonee's Facebook page

Novonee's website

We cover a ton of material this episode:

- Patient types - Employee types - Schein Summit and what technology is coming up - How Amazon/Pillpack and Best Buy/senior services could impact healthcare - Dealing with older parents - We do get a little goofy with high school reunion discussions!

Links:

• Best Buy targets healthcare for seniors
• Amazon to acquire PillPack
• DiSC personality types
• Kevin's webinar with Laura Hatch of Front Office Rocks!

Kevin & Teresa talk about how Kevin's hangnail turned into a medical plan exploration. Can the dental industry learn from how medical has handled insurance's impact? Perhaps. The in-house savings plan and confusing carriers aren't specific to dental. We also discuss how there is no perfect answer for management situations and what to do with lifetime employees.

The Day After - scary 80s movie Link to the ADA's webinar on the topic

Link to AADOM's Fellowship Program

We dig in to this very emotional topic that impacts dentistry. If you haven't had an issue - awesome. But more than likely you have  or know someone who has. Share your stories with us via email as well: [email protected]

Recommended resources:

Kevin's and Natalie Kaweckyj's series about bullying

Have you wondered what to do if you're in a state with a non-covered services law? Do you know your state's status? (LINKS BELOW!) Teresa answers this question along with some tips on talking to your patient about fee differences. The next viewer question is on checking benefits and eligibility. Establish these systems now to minimize future surprises. 

Recommended resources:

• Delta of AZ's policy on non-covered services (PDF)
• Delta of NJ's state by state listing (PDF) <--useful!
• AAPD's chart of states with non-covered services legislation
  • Note that it does not list the complete 39 states. Refer to the Delta of NJ chart and/or call your state dental association!

Kevin joins Teresa to see where we are with our 2018 goals. The conversation branches out to how you can improve your office life. Teresa shares one of her most painful memories of tough work times. Other topics:

• How do you handle uncomfortable treatment presentations?
• Offices are on the first line of defense for reporting abuse and neglect in dental offices - what can you do?
•  Teresa's new obsession with infomercials

Mentioned resources:

Teresa's FB page with links to all the authors mentioned in the book giveaway

Mid- Atlantic P.A.N.D.A. (Prevent Abuse and Neglect through Dental Awareness) 

Teresa is joined by speaker and consultant Andrea Greer for a candid talk on a range of topics. They cover family relationships in the office; why today's manager has it tough; and ends with a talk on how breast cancer affected Andrea's life. If cancer is a part of your life or a family member's life, you'll want to know how to help them. She gives candid insight into her own struggle. Also covered: CAD/CAM and treatment plan presentation tips. Don't miss it!

Mentioned resources:

Andrea's company Onpoint Consulting

Breast cancer information

Teresa and Kevin wrap up the old with discussion of courses, industry happenings and why change is hard - for everyone. Then we dive into predictions for 2018. Your workforce, your contracts and your patients are changing - how will you keep up?

Mentioned resources:

2018 Dental Coding Update webinar (you will receive replay link)

Teresa's bacon

Our conversation focuses on publishing an article - even if you've never written before! Hear the inside scoop on how editors make their decisions. Even if you don't want to write, find out why you see certain ads next to an article. After you listen, why not give it a try? 

Mentioned resources:

Dentistry IQ/Dental Economics

Progressive Dentist

Dr. Bicuspid

Dentaltown

Dental Entrepreneurial Women (DEW) Life

Dental Entrepreneur

Dentistry Today

Dental Products Report

Is Amazon coming for your dental supply business? Could it work? Teresa and Kevin talk about the surprising Amazon booth at Greater New York; the stock news that shook up dental stocks; and what it means for workflow in your office. The CVS/Aetna merger will affect Americans but does it hit dental at all? Maybe. 

Mentioned Resources:

Jim Cramer talking about Amazon

Patterson/Schein threatened?

More about Danaher

Seeking Alpha's summary of the CVS/Aetna deal

Link for strategy session with Teresa