Nobody Told Me That! A Dental Podcast with Teresa Duncan

Colleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in this episode. Listen in as we talk about your office and insurance: how to do it correctly and pitfalls to potentially avoid.

6:40 What is the most frequently heard insurance issue from dental offices?

16:07 The dental insurance industry as a whole is changing. What are some of these changes and the challenges they pose?

20:44 In-house savings plans: what are people really saying regarding these as an option? How can it be done correctly? Colleen gives a great example of how verbiage can really impact the effectiveness.

26:00 Don’t trust hearsay, Facebook, or the doctor’s neighbor’s cousin’s advice. Spend the time continuing to learn and always seek a definitive answer - especially with insurance.

28:23 So where do I start with learning accurate information?

33:47 Leased networks and the struggles related to this situation

39:25 Medical Billing- make sure you have the time to do it properly. How on earth do I start?

45:38 2 days of informative training on medical and dental billing for insurance in Utah coming in April

52:40 Pediatric benefits imbedded in medical plans. Colleen reminds us to make sure you are reading the fine print on these policies. Also, are you asking about their health savings account (HSA)?  

57:04 Why you should stay abreast of happenings even if your office isn’t in a network. We wrap this information heavy episode!

Links from Today’s Show

Colleen’s Website - http://colleenhuff.com/

Colleens Facebook - https://www.facebook.com/Dentalinsurancecoach/

Teresa’s Website- https://www.odysseymgmt.com/

Teresa’s Book - http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

AADOM - www.dentalmanagers.com

5:00  Employee Ingredients List - What makes the ideal candidate?

8:00 Let’s focus on team building. How can they best work together?

14:58 Laura’s 2nd Book will be coming in about a year but let’s talk about her FIRST book - Step Away From the Drill

20:22 Laura talks about other resources for the Doctor to understand what the front office is doing

24:26 Laura gives insight into tracking retention, new patients are great but what about the ones you have?

30:31 What numbers should you be tracking?

38:13: Why outsourcing benefits and eligibility saves money for today’s offices. It’s different than it was even 5 years ago.

42:40 Brief chat about trends that are coming and what dentists and managers should look out for.

45:45 AADOM and why it’s a big part of our industry

48:29 Dental Spouses this part is for you!

Links from Today’s Show

Laura’s Book - https://amzn.to/2Ul9PJM

Teresa’s Book - http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

Rachel’s Book -  https://zrj88966.infusionsoft.app/app/orderForms/ROHBook?cookieUUID=d0d2dd4f-75de-4278-abd7-9f7c4173a3e0

Kevin’s Book - https://amzn.to/2Vu7pJ8

Rita’s Book - https://amzn.to/2EMRPmn

AADOM - www.dentalmanagers.com

Today’s podcast is a fun conversation about animals, movies and of course dentistry.

4:37 OSAP Training - make sure you are getting your yearly meetings on the schedule

7:24 What should you make sure you are paying attention to annually?

10:35 Blood Glucose Code - Am I supposed to be doing this?

12:36 Vet Industry is 6 years behind dentistry! They may not even have licenses as Vet Techs.

16:17 Vet Tech personality profiling - very hard industry to be in with low pay.

21:50 Quick Chat on Must See Movies, and of course TV Shows

24:22 Root Canal Movie - watch it and create an FAQ for future patients with your staff

30:50 What is the next shift in dentistry going to be? Kevin and Teresa each make a guess and talk about how it could already be starting

31:00: 3D printing in China. A bridge - a full pedestrian bridge!

43:20 DISC assessments to help offices to establish stronger teams, Kevin explains how this can help

Links from Today’s Show

Root Cause movie on Netflix

Pedestrian bridge in China - 3D printed

DISC profile info - contact Kevin for more info if you want to order them

Patterson Cincinnati event on March 1

Kevin’s Website: www.igniteda.net

Connect with Kevin on Social Media

Twitter: @kgh23

Facebook: igniteda

Podcast: https://m.soundcloud.com/user-649058115

Today’s podcast is a fun conversation about travel, history and of course dentistry.

Timestamp 12:15 Christmas Traditions of Iceland!

Timestamp 15:06 Teresa’s favorite Christmas movie is what?

Timestamp 20:45 How was Greater New York and Christmas in NYC?

Timestamp 21:50 Don’t let continuing education die out - these are still important!

Timestamp 24:20 What is the common issue that dental team members are facing in their practices?

Timestamp 26:54 If you feel stuck in your career or your dental office, what can you do to make it better?

Timestamp 29:02 Is the grass really greener in the other office?

Timestamp 30:43 Teresa and Kevin weigh in on their recommendations on what to do if you are unhappy. Do these before quitting!

Timestamp 36:42 How can face to face communication remove potential issues from your office?

*Timestamp 44:37* Upcoming Events - come see Teresa and Kevin live March 1st in Cincinnati!

Timestamp 45:38 Final note -- HR rules for company events, and horror stories about bonuses.

Links from Today’s Show

Kevin’s Website: www.igniteda.net

Connect with Kevin on Social Media

Twitter: @kgh23

Facebook: igniteda

Podcast: https://m.soundcloud.com/user-649058115

Today’s podcast explores why retirement amongst dentists is growing more elusive. The average American retires at age 63 and the average dentist retires at age 69. The average American earns $56,5133 per year and the average dentist earns more than four-times the average American, at roughly $229,630. Why then are dentists making so much more than the average person but retiring so much later?

• 1:50 - Nobody told me that dentists retire 6 years later than the average American!
• 3:30 Dentists make 5x the average US income, so why are they stuck working longer?
• 5:40 - 9:37 Entrepreneurship is much higher in the dentist industry. Does this contribute to later retirement?
• 9:38 Start your career with a consultant and it can save you regret and a lot of work later on. Old habits die hard - get help with changing.
• 11:05 - 27:57 Is dentistry turning into a commodity? What you can do to prevent this mindset.
• 39:50 You should never be the only person making financial decisions. You aren’t objective enough.
• 27:57- 45:50 How can a financial advisor or consultant help you to make better decisions and actually SAVE money?
• 45:52 Let’s talk about retirement plans and how they can help minimize turnover. What can a dentist do to make retirement a great benefit?

Links from Today’s Show Reese Harper’s Podcast Dentist Money Show: https://dentistadvisors.com/dentist-money-show-podcast/

Consulting Personal Financial Planning Services: https://dentistadvisors.com/

Connect with Reese on Social Media Instagram: @dentistadvisors Twitter: @CFP4dentists Facebook Group: https://www.facebook.com/groups/dentistadvisors/

Today’s podcast is all about starting and creating Podcasts! Teresa welcomes back Kevin Henry to talk about where to start and what is needed to make your Podcast a real business.

• 17:34 Teresa and Kevin talk about publishing the Podcast, what software do they use and what is the process?
• 21:40 Teresa recommends “The School of Podcasting” for anyone wanting to start.
• 22:10 Teresa talks about her challenge and her hold up - Show Notes! What can we learn from her mistake with them?
• 25:57 Let’s talk marketing! How to market your podcast and how the Podcast markets you. A Podcast could be the best business card for you. How?
• 29:25 What to expect for the expenses included in running a Podcast.
• 32:20 Teresa and Kevin talk about how to take a Podcast from hobby to serious business.
• 35:37 What to consider when placing ads on your Podcast and how to turn it into real money. Find your brand and find out who you are out in the community.
• *Important* 37:12 What the heck do you even talk about?

Links from Today's Show:

Kevin’s Website: www.igniteda.net

Connect with Kevin on Social Media

Twitter: @kgh23

Facebook: igniteda

Podcast: https://m.soundcloud.com/user-649058115

Today’s podcast is all about out of the box marketing and staying on top of the latest knowledge and equipment in an area that has many offices to choose from. Courtney shares some inside secrets on how to get those referrals in a highly competitive environment. Teresa welcomes her good friend, endodontic office manager and fellow small business owner to talk about growth and staying on top of industry standards.

• 10:08 - Be aware of how competitive the industry is when forming marketing. Consider planning a year in advance.
• 12:00 Reach out and show personalization and appreciation for all the staff at a practice rather than just the doctor. Why is this important? Listen to find out how it can have a huge impacted on your referral base.
• *THIS IS HUGE* 14:00 Often times the doctor doesn’t refer the patient, it is the front desk team! How can you stand out to them?
• 16:00 Selection process - some inside tips to get those referrals.
• 18:49 Let’s talk Outsourcing!
• 21:12 - 25:00 Service Animals and Drugs oh my? How do you handle potential complications with patients, and how does it impact liability? Marijuana is making an impact on our offices.
• *Nobody Told Me That!* 25:30- 32:00 What kind of CE draws Courtney’s attention? If you are looking for suggestions this is where to get some ideas.

Links from Today's Show:

https://forefronters.com/

Forefronters, LLC for administrative training

Connect with Courtney on LinkedIn!

https://www.linkedin.com/in/courtney-roberts-faadom-75377983/

Today’s podcast is all about leadership, mindset, and coaching! Teresa welcomes longtime friend and insurance-minded colleague Lynne Leggett to talk about office culture and “team mindset.” They discuss these topics and more:

• 10:50 - What is the difference between coaching and consulting?
• 10:50 Lynne likes to view herself as a “dental coach” - what does that mean?
• 5:24 She likes to view an office as a team this helps to put a positive spin on her consulting work. Employees don’t equal a team
• 7:15 Lynne explains how everyone needs to be on board and work together towards the main goal of the practice. The goal is always the best interest of the patient! Don’t be held hostage by your employees, hold your team to a standard you want and stick with it.
• 17:15 Business is business, it doesn’t matter the industry. “Why did you go to Dental School?”
• 20:35 Find your passion and this answer can help to build this bridge. Lynne is offering a new course to help you build your business from the comfort of your home.
• 35:00 Listen to Lynne and Teresa offer reasons why a Coach or Consultant can help your practice become a Team of Top Performers.

Lynne Leggett’s Website

Take Lynne’s new webinar (with CE!): Creating Culture that Works - What does it take to Build and Retain a Team of Top Performers

https://victorydentalmanagement.com/online-courses/

Connect with Lynne on Social Media

https://www.facebook.com/victorydentalmanagement/

https://twitter.com/LynneLeggett12

https://www.linkedin.com/in/lynne-leggett-17173614/

https://www.instagram.com/bballcoach12/

This episode focuses on software and hardware issues faced by practices. Dayna talks about the most common software issues and why hardware choices are wrecking production across the country. Is paperless really, really possible? This episode is perfect for those who have yet to feel the pain of software snafus - learn how to avoid this! For those of us who have been through it (myself included) it's a good reminder of how to never do it again! 

Facebook: Novonee's Facebook page

Novonee's website

We cover a ton of material this episode:

- Patient types - Employee types - Schein Summit and what technology is coming up - How Amazon/Pillpack and Best Buy/senior services could impact healthcare - Dealing with older parents - We do get a little goofy with high school reunion discussions!

Links:

• Best Buy targets healthcare for seniors
• Amazon to acquire PillPack
• DiSC personality types
• Kevin's webinar with Laura Hatch of Front Office Rocks!