Nobody Told Me That! A Dental Podcast with Teresa Duncan

Full show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com

Rachel Wall is back on the podcast to share more periodontal wisdom! For 2023 she turned parts of Inspired Hygiene's coaching into a Perio Protocol Online Bootcamp. I love a good deep dive! Periodontal programs will need real attention in the coming year. You won't be profitable until you're able to nail down team calibration in this area. Don't forget to download her complimentary standard of care worksheet!

Here are a few of our discussion points:

• Why clinical leaders need to be clear about their treatment philosophy
• Calibrating team knowledge is a big time investment that pays off. She shares her best tactics to achieve this level of teamwork.
• How veteran hygienists can hinder a new hygienist's enthusiasm (sound familiar, admin team?)
• Clinical notes continue to be an office's biggest legal weakness
• Conversation skills - we love this topic!

Connect with Rachel Wall and Inspired Hygiene:

• ➡️ Check out the Perio Protocol Online Bootcamp here
• Rachel's Standard of Care free offering
• Inspired Hygiene | Website
• Inspired Hygiene (@inspiredhygiene) | Instagram
• Rachel Wall - Founder & President at Inspired Hygiene | LinkedIn
• Inspired Hygiene | Facebook

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- Odyssey Management (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations (use 'newsletter' for $3 off)

CORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion!

On Election Day, Question #2 in Massachusetts easily passed. Medical loss ratio (MLR) is a hot topic right now but what is it and will the bill have the desired effect on the market? Time will tell. Debridement is another hot topic nowadays. I know, exciting! The code is being tweaked for 2023. I discussed the myths around D4355 and what the revision means for your schedule.

Resources from the show:

• Insurance Extravaganza 2023: THE Dental Revenue Cycle Conference
  • Use "teresa" for $100 courtesy!
• 2023 Coding Update Webinar
• Policy paper from Tufts regarding Question 2

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)

My long-time friend Ann Marie DePalma joins me to shed more light on the provider-side usage of AI. She's a Customer Success Manager with Pearl. Case presentation tips flowed! We discussed a variety of related topics including:

• How you can use AI to train your team and calibrate clinician diagnostic instincts.
• Yes, carriers utilize it but we are the first point of contact with the patients. Let's turn that into an advantage.
• We reminisced about the 10-hour implant courses we taught years ago (that's not a typo!)
• Ann Marie still teaches documentation and case presentation. Maybe it's time for a class.

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Ann Marie:

• Pearl AI - hellopearl.com
• Connect with Ann Marie

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Fellow insurance enthusiast Colleen Huff joins me to dish on trends we're seeing. We sprinkled in some compliance and Medicare Advantage discussion. Enjoy!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Colleen:

• Colleen's Website - http://colleenhuff.com/
• Colleen's Facebook - https://www.facebook.com/Dentalinsurancecoach/
• For easy compliance training, Colleen recommends Bioserv

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Ryan is one of those guys that loves to build and turn around businesses. It's fascinating to talk about strategies and industry trends with him. The generations and their particular consumer behaviors are important to him and so he keeps up with all the studies. Lucky us because he shares them with us! We also talk about his recent acquisition of the Speaking Consulting Network and how he plans to bring tremendous value to membership. If you're considering opening up your own dental company then you'll want to check out that part!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Ryan Vet and Speaking Consulting Network

• www.RyanVet.com
• www.SpeakingConsultingNetwork.com
• Ryan Vet (@ryancvet) • Instagram photos and videos
• Ryan Vet - President - Third | LinkedIn
• Ryan Vet | Facebook

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Oops - I nerded out again. Brian Phillips was my partner in insurance geekdom this time. He knows so much about leased networks and provider credentialing. Sometimes it's the people behind the scenes that can give you the most information - Brian fits that category to a tee. Listen in to a deep dive into the behind the scenes of contract management.

Recorded live at the 2023 Hinman Dental Meeting!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Brian Phillips and Five Lakes Professional Services

• Five Lakes Dental Practice Solutions
• Email Brian at Brian.Phillips at fivelakespro[dot]com

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Another Hinman Lounge podcast! This time I sat with Drs. Kaplan and Gans to discuss implant care and sensitivity. That sounds very formal but they're very fun and smart ladies, promise! I needed to ask about sensitivity because I'm now a pitiful baby during my cleanings. Shout out to my hygienists Camilla and Katie for putting up with my sensitive self :)

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Crest:

• Dental Care Information for Professionals | Dentalcare.com
• Dr. Stephanie Kaplan | LinkedIn
• Dr. Stephanie Gans | LinkedIn

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Earlier this year I spoke at the Hinman Dental meeting and was able to be a part of their Podcast Lounge. Very cool - hope more shows do this! I asked a few guests to stop by and Brad James was kind enough to make a 2nd podcast appearance. We talked about consumer behavior and what to expect with an uncertain economy.

A few highlights:

• Employer choice is the key to better benefits (either through carriers or a membership plan)
• Hear about the practice information I walked my audience through in my PPO participation workshop at Hinman. I'm giving another one at AADOM in September.

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Brad James and Kleer:

• In-House Dental Membership Plan Software | Kleer®
• Connect with Brad on LinkedIn

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Kim McGuire of Fortune Management is one of my favorite people to talk business with. Not just 'what's up with you?' business but the business of dentistry, numbers and strategy. It felt good to deep dive into current conditions and how we can flex to succeed. We talked about these topics and more:

• Where did the critical thinking go?
• Her practical vision of accelerated hygiene
• Associate dentists providing hygiene? The horror!
• How her clients are adapting to our post-Covid, inflationary reality
• Shifting job responsibilities - how do we define these?

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Kim:

• Kim McGuire's contact information
• Kim's LinkedIn

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

What if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don't allow us that luxury but what if that's a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She shares her thoughts with me in this episode. Here are some of our talking points:

• How to best teach block scheduling
• Are we tripping over new hires at the expense of our current super stars?
• We should be asking patients for more money, more often
• Why so much focus on new patients instead of retention?
• How friendly is too friendly for team members?

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Resources about today's show topics:

• The True Cost of Not Providing Employee Training
• The Cost of Training vs. Not Training | LawCrossing.com
• The Association of Dental Implant Auxiliaries
• Employee Tears (@employeetears) • Instagram photos and videos

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Michelle:

• https://affinitymanagement.co/
• https://www.instagram.com/michelle_affinitymgmt/
• https://www.facebook.com/michelle.affinitymanagement/

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)