Nobody Told Me That! A Dental Podcast with Teresa Duncan

Have you heard of Log4Shell? Well, that's why you need to stay up to speed on security issues. Most offices have 'the IT company' or as I called him 'the IT guy.' Nowadays you need help managing the CBCT, patient communication, phone system and practice management system. My guest is Dan De Steno from NOVA Computer Solutions - a managed services provider I've recommended for years.

He scared the bejeesus out of me by explaining the new Log4Shell vulnerability that WILL AFFECT US ALL. We also talked about setting up your employees to work from home and the liabilities that come into play. Hiring an outsourcing company? You need to protect yourself from their systems. Information technology management is not what it was years ago - I came away with a ton of new information - I hope you do too.

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Resources about today's show topics:

• The Log4Shell 0-day, four days on: What is it, and how bad is it really? | Ars Technica
• The race is on to patch Log4Shell, the bug that's breaking the internet | TechCrunch
• Chinese hackers are already exploiting 'fully weaponised' Log4shell software vulnerability | Daily Mail Online
• The Evolving Threat of Ransomware | The State of Security
• Report: 60% of orgs hit by ransomware-as-a-service attacks in the past 18 months | VentureBeat

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with Dan and NOVA Computer Solutions:

• NOVA Computer Solutions
• NOVA Computer Solutions, LLC - Home | Facebook
• NOVA Computer (@NOVAComputers1) / Twitter
• LinkedIn: NOVA Computer Solutions/
• NOVA Computer Solutions - YouTube

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Infection control may seem boring but I'm telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don't belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I'm somewhat entertained by this!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Connect with India:

• Learn2Prevent: Infection Control - sign up for her newsletter!
• FB: https://www.facebook.com/Learn2Prevent
• Learn2Prevent™️ (@learn2prevent) • Instagram photos and videos
• LinkedIn: https://www.linkedin.com/company/learn2prevent/
• Podcast: Level Up Infection Prevention (podcast) - India Chance and Michelle Strange

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

This episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that's a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM's annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just some of the topics we tackled. Enjoy!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Resources:

• Curve Dental - check them out!
• Susan Gunn - Susan Gunn Solutions
• Angela Davis-Sullivan - Adaptive Dental Solutions
• Malika Azargoon - Zar Dental Consulting
• American Association of Dental Office Management: AADOM

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Another insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn't know anything about it. BUT it's important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management's Annual Conference. You may be surprised to learn how you should be tracking inactive patients. We talk about chart notes. I hope you get as excited as we did! 😄

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Resources:

• The Practice Mechanic - Remote Dental Billing
• Dental Billing, Coding and Insurance Academy Facebook Group
• ONC's Cures Act Final Rule supports seamless and secure access, exchange, and use of electronic health
• ADA weighs in on 21st Century Cures 2.0 Act
• Cures Act - Information Blocking Rule Q&A - CDA
• Andre's Eaglesoft Field Guide Facebook Group
• Dental Management Excellence Community - Powered by AADOM

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

This episode focuses on spending habits and lessons learned from past recessions.

Sameer Bhasin is CareCredit's VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was the first division of CareCredit to rebound after the lockdown. So is it easier to discuss financing liposuction than crowns? Maybe. You be the judge.

Both of us were in dentistry during the last recession so we shared our observations and tips for not repeating the same mistakes. Here's a clue: diversification in services and financial offerings saved a few offices. Enjoy the episode!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com

CareCredit Links:

• CareCredit Provider Portal
• CareCredit Resources and Tools for Your Practice
• Text your name and rep request to: 714-492-1120

Sameer's information:

• Sbhasin @ carecredit dot com

The 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us fast and furious - it takes a community to truly stay on top of it all. We discuss Medicare, Medicaid, credentialing and all sorts of pain points that pop up on an insurance coordinator's radar. Hope it helps and hope we see you in November!

• Insurance Extravaganza Nov 12-13, 2021 – Dental Medical Billing

>> Use "Odyssey" to receive a courtesy after the early bird deadline has passed.

• New FAQ addresses questions about Medicare dental benefit proposals
• Credentials Program – Dental Medical Billing

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I've known her. I asked her a million questions about practice culture and how to not only change it but to protect it as well. We went through quite a few scenarios and then topped it off by reminiscing about our own times as manager and Chief Everything Operator many many years ago. I always enjoy my time with her and I hope you do as well!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Quotes:

• "Culture camps are to help a team launch a happier and healthier culture in the practice."
• "People want to show up and have a good day."
• "Treat each other as well or better than you treat your patients."
• "If I could wave a magic wand and make things better, what would that look like for you?"
• "Loyalty is not loyalty if you are not present and engaged."
• "You need to sit back for the first 90 days and observe what is going on."
• "If you create a culture where people are excited to work, you will find people."
• "Let your bad employee go because if you don't you will lose your good ones."

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Resources:

• Judy Kay's Website for Culture Camps, Gift Seminars and her three books!

Find Judy:

Facebook: Practice Solutions / Judy Kay Mausolf - Home

Twitter: Judy Kay Mausolf (@JudyKayMausolf)

Linked In: https://www.linkedin.com/in/judy-kay-mausolf

Youtube: Learning Lab with Judy Kay Mausolf!

Instagram: https://www.instagram.com/practicesolutionsinc/

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Brad James and I dished about the landscape of dentistry and then considered it from the patient and employer points of view. He's the Director of Partner Development for Kleer, a membership plan software solution. We go into a few statistics (of course) about patient behavior with and without insurance as well as how offices could change strategy when faced with increased consumerism.

We had a great talk about patient attrition and why dentists don't explore this expensive practice weakness. Hopefully you come away with some ideas on how to improve your handling of these patients.

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Quotes:

• "It is usually the employer that is picking the plan."
• "What Kleer is doing is going to the employer on the dentist's behalf."
• "Only 7% of your patients are going out on their own and looking for plans."
• "Must employees pay more for their dental benefits than they think they are."
• "The data showed that 25% of the market was offering an in-house dental membership plan."
• "When they do join the membership plan they become more profitable."
• "Our data shows that they are 2x more profitable than their uninsured counterparts."
• "The patients that leave, they are never going to tell you."
• Re: patients in a focus group: "Patients will tell you everything that is wrong with your practice, it's hard to hear but you up your game."
• "The bottom line is nobody likes their baby being called ugly, but you are never going to improve unless you know where patients are looking down on your practice."
• "Clinical care is not what they are judging you on - they don't know how to judge you on your clinical skills."
• "When was the last time you took inventory of the patient experience from the patient's view?"

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Resources:

• In-House Dental Membership Plan Software | Kleer®
• Connect with Brad on LinkedIn

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Where did all these Medicare Advantage plans come from? They're great for seniors to be able to afford more dental care but they're taking a lot of offices by surprise. I asked my friend Dilaine to break it down for you (and for me!) We throw around a lot of words like opt-in, enrolled and prescribing physician. They each have significant meaning and we will need to not only know them but to adequately explain it to our patients. I expect you'll take plenty of notes - I know I did!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Quotes:

• "Any provider who opted out of traditional Medicare is not eligible to receive benefits from a Medicare Advantage plan."
• "It seems like everyone and their brother has a Medicare Advantage Plan."
• "There is a lot of stuff with Medicare that does apply to the dentists that flies under the radar."
• "We can dive into a deep black hole and stay there (to investigate Medicare Advantage), but office managers may not be able to do that."
• Regarding customer service reps: "If it's not on their list in front of them they will not know the answer."
• "Be sure you have entered into a written private contract with that patient and I recommend doing that every two years, every time that renewal period comes up."
• "If you have to listen to this again no one would blame you, this is not easy stuff."

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Resources:

• CMS: Home - Centers for Medicare & Medicaid Services
• Who are the MACs (Medicare Administrative Contractor)?
• Example of a Medicare Advantage offering

Connect with Dilaine:

• Dilaine Gloege, CDA, CPC - Dental Speaker, Author, Educator, and Coach/Director of Education/Client Services
• Dental ClaimSupport: Outsource Dental Billing for More Smiles, Less Stress

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)

Returning guest Dayna Johnson talks to us about what she's seeing in patient accounts. Some of the most common mistakes can cause big headaches when it's time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Quotes:

• "When she went to sell her practice she ran her reports for probably the first time."
• "I think a lot of people had a lot of time off and used that time to clean up their ledgers."
• "Your blog is something that everyone can learn from."
• "If you don't work the accounts receivable, you don't get paid."
• "If you throw someone on the front line and they are not properly trained and onboarded, they will be overwhelmed, and you will lose them."
• These scrubs are out of control! "Stop with the whale tail."
• "It is too overwhelming to just sit them down in front of the computer and hand them the Dentrix manual."
• "I like doing daily billing statements."

Links from Episode:

Novonee | Dentrix Training | Education with Dayna Johnson

[BLOG] Your Dentrix ledgers need some spring cleaning

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)