Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I've known her. I asked her a million questions about practice culture and how to not only change it but to protect it as well. We went through quite a few scenarios and then topped it off by reminiscing about our own times as manager and Chief Everything Operator many many years ago. I always enjoy my time with her and I hope you do as well!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Quotes:

• "Culture camps are to help a team launch a happier and healthier culture in the practice."
• "People want to show up and have a good day."
• "Treat each other as well or better than you treat your patients."
• "If I could wave a magic wand and make things better, what would that look like for you?"
• "Loyalty is not loyalty if you are not present and engaged."
• "You need to sit back for the first 90 days and observe what is going on."
• "If you create a culture where people are excited to work, you will find people."
• "Let your bad employee go because if you don't you will lose your good ones."

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Resources:

• Judy Kay's Website for Culture Camps, Gift Seminars and her three books!

Find Judy:

Facebook: Practice Solutions / Judy Kay Mausolf - Home

Twitter: Judy Kay Mausolf (@JudyKayMausolf)

Linked In: https://www.linkedin.com/in/judy-kay-mausolf

Youtube: Learning Lab with Judy Kay Mausolf!

Instagram: https://www.instagram.com/practicesolutionsinc/

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

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• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 off)