Episode 310: In this heartfelt episode, Lori and Vonda open up about the emotional side of customer service—especially during the busy holiday season. They remind us that not every upset customer is truly angry; some are overwhelmed, hurting, or simply lonely. With gentle guidance and real examples from the floral industry, they share how a simple pause, a calm tone, and a little kindness can completely change an interaction.It’s a warm reminder that the way we show up for others matters, and that compassion—especially in stressful moments—can make someone’s day a little brighter.Sponsored by: <a href='https://www.flowerclique.com/'>Flower Clique</a> <a href='https://learn.flowerclique.com/'>Flower Clique Prep School</a> <a href='https://realliferetailflorist.com/'>Real Life Retail Florist</a>

Episode 310: In this heartfelt episode, Lori and Vonda open up about the emotional side of customer service—especially during the busy holiday season. They remind us that not every upset customer is truly angry; some are overwhelmed, hurting, or simply lonely. With gentle guidance and real examples from the floral industry, they share how a simple pause, a calm tone, and a little kindness can completely change an interaction. It’s a warm reminder that the way we show up for others matters, and that compassion—especially in stressful moments—can make someone’s day a little brighter. Sponsored by: Flower Clique Flower Clique Prep School Real Life Retail Florist

Episode 310:&nbsp;In this heartfelt episode, Lori and Vonda open up about the emotional side of customer service—especially during the busy holiday season. They remind us that not every upset customer is truly angry; some are overwhelmed, hurting, or simply lonely. With gentle guidance and real examples from the floral industry, they share how a simple pause, a calm tone, and a little kindness can completely change an interaction.It’s a warm reminder that the way we show up for others matters, and that compassion—especially in stressful moments—can make someone’s day a little brighter.Sponsored by: <a href="https://www.flowerclique.com/" rel="noopener noreferrer">Flower Clique</a> <a href="https://learn.flowerclique.com/" rel="noopener noreferrer">Flower Clique Prep School</a> <a href="https://realliferetailflorist.com/" rel="noopener noreferrer">Real Life Retail Florist</a>

Not Every Customer Is Mad: The Power of Pause and Kindness

Join Vonda LaFever and Lori Wilson as they share expert advice, insider tips, and a whole lot of fun on all things floral. While everyone loves flowers, running a floral business can come with its fair share of challenges that might make you lose sight of the joy it brings. In this engaging and informative podcast, Vonda’s wealth of floral expertise pairs perfectly with Lori’s background in teaching, sales training, and life coaching to deliver valuable insights you can use right away. From industry trends and the flower shop of the future to overcoming obstacles like boosting sales and building a stellar customer service team, they’ve got you covered. Discover how small shifts in your mindset and approach can create big transformations in your business and life. Hit subscribe to put the pleasure back into your life, go back to loving flowers, find fresh inspiration, and bring the joy back to your business!

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Join Vonda LaFever and Lori Wilson as they share expert advice, insider tips, and a whole lot of fun on all things floral. While everyone loves flowers, running a floral business can come with its fair share of challenges that might make you lose sight of the joy it brings. In this engaging and informative podcast, Vonda’s wealth of floral expertise pairs perfectly with Lori’s background in teaching, sales training, and life coaching to deliver valuable insights you can use right away. From industry trends and the flower shop of the future to overcoming obstacles like boosting sales and building a stellar customer service team, they’ve got you covered. Discover how small shifts in your mindset and approach can create big transformations in your business and life. Hit subscribe to put the pleasure back into your life, go back to loving flowers, find fresh inspiration, and bring the joy back to your business!

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Not Every Customer Is Mad: The Power of Pause and Kindness

Not Every Customer Is Mad: The Power of Pause and Kindness

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