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Episode #1308: Live from the New York Auto Forum (brought to you by our friends at Force Marketing), we unpack the real conversations shaping the industry, and why sometimes a chat in a hallway is more impactful than anything said on stage (did someone say ASOTU CON?)

Show Notes with links:

• Paul and Kyle break down the real conversations shaping Q2—EV transitions, AI, global competition—and why the most important moments aren’t on stage. Plus, Liza Borches shares how service innovation and community impact are redefining dealership value.
  • The NY Auto Forum delivers high-level access, but the real value happens in small, candid conversations that shift perspective and drive collaboration.
  • Industry focus is clear: EV adoption (especially used), AI integration, and rising global pressure—particularly from China—are top of mind.
  • Dealers are being challenged to innovate during strong service years, not wait for downturns—especially around video inspections and transparency.
  • Technician shortages and change resistance remain barriers, making the “why” behind new processes more critical than ever.
  • Liza Borches: “If customers don’t see the value in us being part of the process, we won’t be here one day.”

Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast  as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.

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