In this episode of Offer Accepted, Leah Knobler, VP of People at Help Scout, shares her insights on the hiring process. She discusses the importance of continuous improvement in recruiting teams, drawing parallels with sales and marketing, where constant evaluation and refinement are the norms. Leah emphasizes the need for transparency and learning from successes and failures in the hiring process.

Leah also delves into the specifics of the hiring process at Help Scout. She talks about the value of retrospectives, where they analyze the hiring process for each role filled, learning from their experiences and making necessary adjustments for future hires. She shares how this approach has helped them identify bottlenecks and improve their hiring timeline.

Finally, Leah shares her hot take on hiring. She believes that many people struggle with hiring and that those who think they're great at it are often the worst. She advocates for respecting candidates' time and compensating them for any work or projects they do as part of the hiring process. 

Tune in to learn more about Leah's approach to hiring and how Help Scout is innovating in this space.

In this episode of Offer Accepted, Shannon Ogborn sits down with Jermaine Murray, the Jobfather and founder of Jupiter HR. Murray's firm is a powerhouse in the HR world, offering career coaching, recruitment services, and HR advisory consultation. 

The mission? To boost the representation of black talent within the tech industry.

On the note of increasing diversity in your recruiting pipelines, Murray encourages companies to look to curate external partnerships with those who are already in touch with communities they want to engage in. Of importance, however, is helping your organization understand that budget can be a necessary and expected resource for these partnerships. A small budget is ok, but no budget may hinder your progress. 

Investing in people is at the heart of Murray's strategy. He emphasizes that growth is a two-way street. Both the employee and the employer benefit from this investment. 

Tune in to hear more about Murray's insights on recruitment and the importance of diversity in tech.

In this episode of Offer Accepted, Shannon Ogborn hosts Jim Miller, VP of People and Talent at Ashby. Jim shares his unique approach to hiring, emphasizing the importance of understanding the business case for open roles.

This episode is a treasure trove of insights for anyone involved in hiring and talent acquisition. Jim Miller leverages his experience from Ashby, Google, and Fullstory to dive deeply into the value of inbound recruiting and how to optimize online and internal recruiting sources.

In this episode of Offer Accepted, your host Shannon Ogborn and Head of Talent Operations at CaptivateIQ, Max Butler, discuss the benefits of hiring a Recruiting Operations person early. Max gives tactical advice on how to discuss the value of RecOps to leaders internally, including those who do not have as much knowledge on the recruiting function. 

He advises "don't wait till it's too late" and the critical nature of bringing someone in to evaluate recruiting operations before all the systems need fixing. 

Join us for a fruitful conversation on how to set your recruiting team up for success through putting an emphasis on recruiting operations. 

In this episode of Offer Accepted, Shannon Ogborn sits down with Jhillika Kumar, CEO and Founder of Mentra. Kumar shares her personal journey — inspired by her brother's experiences as a non-speaking autistic individual — which led her to create Mentra, a platform aimed at building the world's largest neurodiverse employment network.

Kumar discusses the challenges faced by neurodivergent individuals in the workforce, emphasizing the need for a shift in how talent is evaluated. She advocates for a more inclusive approach, focusing on non-traditional measures of talent such as past projects, work samples, and certifications. Kumar also highlights the importance of creating a supportive environment for neurodivergent individuals, especially with the advent of hybrid and remote work.

The conversation also delves into the benefits of neuro-inclusive hiring practices. Kumar cites studies showing increased productivity and lower turnover rates among neurodivergent employees when placed in the right environments. The episode concludes with a discussion on the importance of empathy and understanding in fostering neuro-inclusion in the workplace.

Recruiting is a complex process, and it requires finding the best possible talent with the right skill set and personality for the job. But recruiting is also a key business goal.

In this episode of the Offer Accepted podcast, our host Shannon Ogborn welcomes Adam Ward, the partner and founder of Growth by Design Talent. They talk about why recruiting should have a seat at the table, the difference between service providers and trusted advisors, and why recruiting is one of the top-line goals.

''Ashby is a modern, all-in-one recruiting platform that includes what you would traditionally consider an ATS, also outsourcing CRM component, really advanced scheduling automation, and then, underpinning all of that are advanced metrics and automation,” says Benji Encz, the company's CEO and co-founder and our guest on this episode of Offer Accepted.

Benji shares what led him to build a recruiting tool and how he came up with the name. He also introduces the concept of hiring excellence and explains the platform's core capabilities. Finally, Benji discusses data and its impact on hiring in today's business climate.