June 12, 2023

Opening the Lines of Communication to Avoid Team Drama

37 minutes

Is the rumor mill running at your office? Are there conversations behind closed doors that cause problems? Team drama is not only stressful but also damaging to a practice. In this episode, Bethany references a client who is struggling with inner-office drama, and then Dr. Kuba weighs in on the value of documentation and open lines of communication. In her office, every conversation with an employee is well-documented and then shared among the leadership team. This form of documentation keeps words from being misconstrued and also prevents the team from wondering about closed-door communication. She also discusses her leadership meeting model.

In this monthly meeting, Bethany, her associate, her lead hygienist, a business team representative, and an RDA representative meet to address a variety of practice decisions and issues. This consistent monthly meeting, along with very well-documented employee meetings, prevents almost all potential for drama in her office. Good communication and good documentation cover a multitude of drama opportunities!

Previous Episodes Worth Revisiting:
A Different Management Model – Leadership Teams
The “Surface Pressure” Is Killing Me, Now What?

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