Join host Todd Conklin as he recounts a humorous and eye-opening experience at a Houston airport, navigating an empty TSA line designed for a crowd. Dive into the conversation about design choices and their impact on efficiency and effectiveness, guided by insights from Don Norman's work. Explore how our systems often dictate behavior, and why their design matters, especially when they seem absurd. This episode raises important questions about the balance between convenience and efficiency in safety and bureaucratic systems.