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Summary: Welcome back to another Mondays Down Under on the Talking Pools Podcast! This week, Peter and Lee delve into the chaos and comedy of managing pool service for rental properties. From tenants turning off equipment to dodgy property managers, they share hilarious anecdotes and battle-tested strategies for keeping your cool (and your business profitable) when handling rental pool service accounts.

Shane is absent this week, but Peter and Lee hold down the fort with their signature wit, diving into everything from ugly pool equipment sightings to managing unreasonable customer expectations. Plus, Peter shares the story of a tenant who wouldn’t take no for an answer—even after being fired—and Lee reveals a clever “revenge” tale from her honeymoon!

What You’ll Hear in This Episode:

• 🌡️ Aussie Weather Woes: Why 28°C (82.4°F) feels "hot" to some and just right to others.
• 💼 Tenants vs. Agents: The pitfalls of dealing with tenants directly and why Lee insists on only working through property managers.
• 🤦‍♂️ Ugly Equipment Throwback: Peter’s encounter with a 1980 Stroud media filter and a call for listeners to share their ugliest pool equipment stories.
• 📖 Tenant Troubles: Hilarious and frustrating tales of late-night texts, green pools caused by power cutbacks, and tenants refusing to top off water levels.
• 🧹 Setting Boundaries: Lee’s tips for being firm, consistent, and professional when handling property managers and tenants to avoid business headaches.
• 🎄 Christmas Grinch Alert: Peter rants about early holiday singers in shopping centers, solidifying his status as a self-proclaimed Christmas Grinch.

Key Takeaways for Pool Professionals:

• Always require work orders for rental properties to ensure clarity and avoid payment issues.
• Communicate clear policies to property managers and tenants to set expectations and protect your business.
• Document everything, from equipment settings to tenant responsibilities, for accountability and future reference.
• Be consistent with your policies, and don’t hesitate to fire problematic clients—your time is valuable!
• Sometimes, a good sense of humor and a strong coffee are the best tools in your toolbox.

Listener Challenge: Got a story about the ugliest pool equipment you’ve ever seen or a tenant horror story that beats Peter’s? Share it with us on the Talking Pools Podcast Facebook page!

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Connect With Us:
📧 Email: [email protected]
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Closing Note:
To all our Southern Hemisphere listeners, hang in there during the holiday rush! Stay cool, stay sane, and remember—you’re not alone in the madness. Catch you next week!

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