When you present your patients with the ideal options, but they end up choosing ‘patch-up’ Dentistry…this is a real world problem, and we will tackle it in a comprehensive way in this Group Function!
Thank you Anonymous Dentist on Instagram for sending in this BRILLIANT question:
Hey jaz! I’ve been listening to your podcast and I’m a huge fan!
I especially enjoyed the Chris Orr one and the communication one.
I just wondered if I could have some advice please..
I’m working across two practices at the moment, 1 fully private and 1 mixed practice.
At the mixed practice, often patients with broken teeth don’t want to pay for crowns/onlays even though I spell out the benefits, often they will go for a replacement amalgam (which I hate doing) or a large private composite (again risk of debond due to the size)
What would you recommend? If a patient doesn’t want to pay for a crown /onlay but you’ve spelt it all out then I’m not sure what else I can do?
Thanks in advance! X
Anonymous Dentist in the UK, Instagram
https://youtu.be/Y9xGee14LMg
Real world problem in Dentistry…what is the solution? Full episode above
You all know what happens when you get Zak Kara to give a quick answer….there is not such thing! Dr Zak Kara goes way beyond the call of duty and delivers us solutions in his signature comprehensive fashion!
We tried to steer away from the NHS vs Private Dentistry debate too much – but definitely your environment and the values of your patients plays a huge role.
Thank you so much for sending this question in – if anyone has a question they want to submit, do contact me via the website or send your question via DM on Protrusive Dental Instagram.
If you found this valuable, share it with your associates and principals.
If you liked this, you will also like Zak’s gems on Communication in Episode 10!
Here are some comprehensive notes/episode summary was written by fellow Protruserati, Taha Adamji – Thank you, Taha!:
PDP GF002 – Communication with Zak Kara – patients always choosing the inferior option
Building rapport as you’re coming up/welcoming them in
E.g. How was your journey in today?/How’s your day going today?
Feel free to put your things over there and take a seat – give them clear direction when they come in about what to do
My molar broke – yes I heard, (Receptionist name) told me you’re having a bit of trouble with a tooth on the UL I’ve had a look through your notes/X-rays/photos etc – from your previous visits – this shows you are well prepared to help them Sorry to hear that/ that can happen sometimes (empathy)
Is this the first time this has happened to you or has it happened before? (History) Am I right that it doesn’t/does it hurt right now?Is it rough to your tongue/uncomfortable?Patient mentioned the clinic/gave praise
Thank you/that’s kind of you to say, I’m reassured by that/what do you already know about us?/it’s your first time seeing me /you saw (x) dentist previously is that right? – all shows you have taken the time time to read their notes/are interested in them and their past experiencesPatient apologised for not coming
That’s no problem/Don’t apologise/there’s no need to apologise. What we do here is always blame free/judgement free dentistryLet’s see how we can help you with this problem tooth today:
Because this is a “get you of of trouble type of appointment”/urgent/emergency appt, the aim for today is to focus on that one toothI’m not going to do a full health check/exam today if that’s okay, I’m going to focus on this main problem for youBut let’s also check there’s nothing else urgent going on and then we’ll see if we can get this problem solved for you by the end of the visit What did you hope or expect was going to happen today? (Check expectations)“I was hoping it could be patched up and then I would be on my way”
that’s definitely something we could do for you to make it smoother/perhaps take away that sharp edge so that it’s more comfortable Does that sound okay to you?“How long is that going to last me”
Well why don’t we take a bit of a look at it/I’ll put my magnification on/mask up (emphasises you’re going to look at it carefully, in detail) don’t over promise too early – investigate it first, don’t make any assumptions about treatment options yet Often when a tooth breaks there’s a reason behind it / did you have an idea on why that might have happened in your tooth’s case?“ I shouldn’t have had that chocolate”
Patient/dentist may tend to focus in on the tooth in isolation only – but we need to look at the mouth and the patients as a whole
what is the patients goal here? any pain to resolve?Roughness/sharp edges – we are going to solve this today Long term goal/expectations?Let’s put the chair back and have a look your tooth but first:
I’m going to ask you to bite together, let me have a gentle feel of your glands under your chinLet me have a gentle feel of your jaw joint – so open nice and big for me Check the soft tissues etc Demonstrates to the patient that you are checking not just the tooth but the whole mouth
Keep signposting exactly what you’re doing as your doing it – try not to have a silent examination – describe everything you’re doing as you do it
the word gentle – implies not going to be rough, taking your time, nothing sudden Describe in lehman terms for the patients benefit and for the nurses – any technical terms means write this down:
I can see the very back tooth – is broken down to a large extent/a quarter of the tooth missing/the inner wall of the tooth is missing/the existing silver filling is still in place Checking if TTP/palpating:
Lets have a gentle feel of the tooth/ I’m going to gently tap/press on a few teeth if that’s okay/and number them 8,7,6,5“If that’s okay?”Press and see if any response – don’t just start whacking teeth with the mirror handle unexpectedlyCo-diagnosing with the patient:
How about we translate this to English for you in just a secondI want to keep you in the loopI know dentists are weird, we talk in technical terminology because we’re trying to sound clever Checking with a perio probe:
I want to gently feel around the tooth to check where th...