Today’s guest is a hotel project management expert with extensive experience leading the development, renovation, and repositioning of upscale hospitality assets. Please welcome to the show, Ethan Gabany! Ethan is the Senior Manager of Hospitality Project Management at CBRE. Ethan joins the host Dan Ryan to talk about his journey from pumping gas in a small rural town in Pennsylvania to where he is now. 

Takeaways: 

• Hospitality is all about meeting a guest's needs before they even realize that they have them. You want to be able to deliver a product or a service in that way with compassion and empathy. 
• The first time you work with a client, you have to learn what makes them tick and the things that they enjoy and what they don’t like. This way when it is your second or third time working with them you’ll know exactly what they are looking for in a project. 
• As a manager, it's your job to cut through the noise and distill it to the essence of what is nice to have and what is a must have while also having everyone feel comfortable enough to share their voice and be heard. 
• When people go out to eat at a conference, they are now looking for restaurants that are designed with a unique aspect and are drifting away from the commercialized aspect that used to be popular. 
• From a young age, Ethan was always the planner for the family vacations. He viewed vacations as escape from reality and when he and his family went on a trip to Philadelphia, a chance encounter with a cook helped him to find his passion. 
• Ethan’s first job at 12 years was pumping gas for the gas station his dad had in a small town in Pennsylvania. Ethan found that he had an innate passion for human connection while doing this which eventually led to his career in hospitality.
• Ethan has a passion for the more upscale projects as they tend to allow more creative freedom with their designers. 

Quote of the Show:

1:38  “I would define hospitality as meeting a guest's needs before they have even realized them themselves with compassion and empathy”. 

Links:

• LinkedIn: https://www.linkedin.com/in/egabany/
• Website: https://www.cbre.com/

Shout Outs:

10:55 Liam Neeson

12:23 Ritz Carlton Philadelphia

14:44 Cornell University

14:47 Babson College 

15:44 Omni Resort

15:49 Rosewood

18:39 Retina McCarthy

18:53 Stephanie Robinson

18:54 Brad Wellstead

19:34 Ron Harrison

19:35 Marriott

20:18 Bill Walsh

20:19 Viceroy Hotel Group

22:34 ALIS Conference

25:34 Bob Webster

31:25 Meyer Davis

32:45 Where You Go Is Not Who You’ll Be by Frank Burni

32:51 New York Times

35:51 Fairfield by Marriott

38:59 Bonvoy

43:25 Bennett Thomas

43:40 Hersha Hospitality Trust

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• YouTube : https://youtu.be/U1Z6_cVvtxU