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If you want your business to stand the test of time, you have to build trust with your customers. In this episode, Brian explains how you can become a trusted advisor to your clients by always going the extra mile, not just during a transaction, but afterwards too.

YOU WILL LEARN:

·     How trust is easily broken.

·     Why follow-up is critical.

·     How to create advocates for your business. 

MENTIONED IN THIS EPISODE:

“How to Win Friends and Influence People,” by Dale Carnegie

“Raving Fans,” by Ken Blanchard

Free business consultation

NOTEWORTHY QUOTES FROM THIS EPISODE:

“Trust is the most critical factor to the success of any and all relationships, both in business and in life.” – Brian Buffini

“In today's business environment, if you can follow up consistently, you'll be a shining star in the marketplace.” – Brian Buffini

“If you want to be a profit-maker, you’ve got to be a promise-keeper.” – Brian Buffini

“In life, silence is golden. In business, silence is deadly.” – Brian Buffini

“Character and competence build trust.” – Brian Buffini

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