Ratchet+Wrench Radio

In this episode of Ratchet+Wrench Radio, sponsored by Bosch, Shawn Dupuie, Senior Director of Sales and Operations, joins Ivan Rioja-Scott, editor-in-chief, to dig into what modern shop success really looks like. The pair discusses culture, KPIs, technician retention, pay plans, emerging tech and more. You’ll hear why continued education matters, how to spot red flags early and where to find reliable info to stay ahead. Whether you’re solving current problems or trying to prevent future ones, this conversation offers real, firsthand insights to help your shop level up and stay there. 

In this episode, Steve Dawson, Washington D.C. regional manager for Hunter Engineering, talks about what auto repair shop owners and technicians need to do to be ADAS-ready. He discusses preparation and infrastructure, necessary training and skills, liability and legal implications of calibration, and how to educate customers on the necessity and importance of calibration. 

In this episode of Ratchet+Wrench Radio, Margaret Light, licensed marriage and family therapist of Equilibrium Therapy Services P.L.L.C. talks about the impact of mental health on decision-making in business. She also has tips for owners and managers who are too optimistic or too pessimistic, and discusses how to bounce back mentally from a bad decision.

In this episode of Rachet+Wrench Radio, sponsored by SHOP-WARE, Editor-in-Chief Ivan Rioja-Scott sits down with Cavan Robinson, VP of Vehlo, to talk about how SHOP-WARE can help improve your shop’s efficiency and bottom-line results. By using a streamlined cloud-based platform, you can significantly improve customer service while ensuring your shop runs seamlessly, boosting car counts, average repair orders and technician efficiency.