Eoghan McCabe is the CEO and cofounder at Intercom, an AI customer service platform. Intercom has raised over $240M, and was last valued at $1.3B in 2018. After spending 9 years building the company, Eoghan left Intercom in 2020, but he’s since returned, reshaping Intercom and pioneering its pivot to an AI-first service. This episode highlights his unabashed takes on leaning into your intuition as a founder, and his perspectives on the critical junctures in company building.

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In today’s episode, we also discuss:

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Referenced:

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Where to find Eoghan:

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Where to find Brett Berson:

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Where to find First Round Capital:

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Timestamps

0:00:00 - Founder intuition vs. standard practice

0:25:00 - Silicon Valley knowledge loops

0:28:13 - Building an executive team

0:36:38 - Eoghan’s return to Intercom

0:42:02 - Transparent and honest leadership

0:46:42 - Changing Intercom’s strategy

0:54:22 - AI and category disruption

1:03:17 - How Intercom thinks about brand

1:10:40 - Eoghan’s inspirations