What happens when “Enjoy Life” isn’t just a tagline, but the heartbeat of an entire senior living culture? Shawn and Sarah sit down with Kristin Ferge and Gia Mattioli-Tolfa of Capri Communities to explore how compassion, culture, and creativity are transforming the senior living experience. 💡

From empathy-fueled hiring and thoughtful onboarding to surprise moments of gratitude, Kristin and Gia share how Capri puts people first, residents and staff alike.

You’ll hear about their “Four for Five” schedule that’s rewriting the rules of retention, how a stack of CARES cards is powering culture from the ground up, and why a t-shirt at a symposium can symbolize something much bigger. ❤️

Whether you're leading people, navigating change, or just love stories that celebrate connection, this one’s packed with meaningful moments, unexpected insights, and a whole lot of heart.

 

Additional Resources:

Connect with Kristin on LinkedIn

Connect with Gia on LinkedIn

Follow Capri Communities on LinkedIn

Learn more about Capri Communities

Connect with Shawn on LinkedIn

Connect with Sarah on LinkedIn

Learn more about humanworks8

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

 

Key Takeaways:

• Empathy and adaptability are essential traits in people-first roles.
• Strong onboarding ties company values to everyday actions.
• Consistent recognition, big and small, fuels engagement.
• Flexible scheduling and financial wellness tools boost retention.
• Small, intentional moments build lasting culture.