For this Encore rebroadcast of EP294 (originally aired October 2020), the guest himself takes over hosting duties: Steve Schutzer, MD, an orthopedic surgeon and founding medical director of the Connecticut Joint Replacement Institute, records his own updated introduction reflecting on how quickly Centers of Excellence (COEs) have moved from theory to proven ROI in just the year since his original conversation with Stacey Richter. The interview itself digs into what it actually takes for physician entrepreneurs to build a COE: a playbook grounded in trust, actionable data, and end-to-end care redesign rather than just bundled pricing. WHAT YOU'LL LEARN ✅ Why COEs are the common pathway self-funded employers, advanced primary care groups, and Medicare Advantage plans all use to steer patients toward high-quality specialists willing to take on total cost of care for a defined set of services ✅ The seven building blocks Dr. Schutzer identifies as necessary to build a functioning Center of Excellence — and why trust between physicians and hospital partners is the most fundamental of them ✅ Why "actionable" data matters more than data volume: physicians naturally distrust data, so a COE has to make the data usable, not just available ✅ Real-world ROI evidence updating the original 2020 conversation: a RAND Corporation study of over 2,300 joint, spine, and bariatric surgery patients found savings of over $16,000 per procedure and an 80% reduction in readmissions at Carrum Health COEs, plus a Healthcare Purchaser Alliance of Maine report of 58% ROI and nearly $1 million in plan savings ✅ Why building a COE requires an end-to-end care redesign process, not just negotiating a bundled payment rate — and why Dr. Schutzer argues the implementation process itself creates value even before a single bundle is signed WHY THIS MATTERS In the year between EP294's original airing and this Encore, Dr. Schutzer says the COE model moved from theoretical to proven, with real independent data now backing the ROI case that was mostly promise before. As fee-for-service's dominance keeps eroding, physician entrepreneurs willing to build the trust-based relationships and end-to-end care redesign a COE requires have a genuine opportunity — not to disrupt on a Tuesday, as Stacey has said, but to start building on Monday. MENTIONED IN THIS EPISODE Article: Slide deck on the definition of a COE and its seven building blocks === LINKS === 🔗 Show Notes with all mentioned links: Episode Page ✉️ Enjoy this podcast? Subscribe to the free weekly newsletter 🫙 Support the podcast with a small donation to the Tip Jar 🎤 Listen on Apple Podcasts 🎤 Listen on Spotify 📺 Subscribe to our YouTube channel === CONNECT WITH THE RHV TEAM === ✭ LinkedIn ✭ Threads ✭ Bluesky ✭ X 04:52 Why would competitive physician groups gang together? 09:02 "Even if you never…bundle, going through the implementation process…will yield incredible unrecognized value." 10:19 "It demands an end-to-end care redesign process." 11:40 "The value of a COE is really unquestionable." 11:48 "For every dollar saved [in a COE], two-thirds was in the quality side, and one-third was in the price point." 15:06 "I'm talking about business relationships between the physicians…these are the most fundamental [relationships]." 16:24 "It is all about trust." 16:49 What is the most central issue as to why a COE does well or fails? 17:26 "It's not just data. It has to be actionable data because physicians naturally don't trust data." 22:55 "Employers are definitely taking note to patient-reported outcomes." 23:38 What is the seventh element that is necessary for a COE, and what is fundamental to that element? 24:28 Where will fee-for-service doctors be in 2 to 3 years? 25:46 "The only way that we can accrue the value that we deserve is through these types of relationships." 26:12 "The supreme motivator is opportunity." 28:03 How do physicians and providers begin a transformation of the marketplace they're in? 28:38 "What they need from us is product. They need products to disrupt the status quo." 31:27 "The problem is that there are vendors who are working at the margin."