Relentless Health Value

Frazer Buntin has worked in strategic and operations leadership positions for the past 17 years and currently serves as the president of value-based services for Evolent Health. Evolent Health partners with leading provider organizations to achieve superior clinical and financial results in value-based care, actively managing care across Medicare, Medicaid, and commercial and self-funded adult and pediatric populations. Frazer is responsible for managing the operational performance of Evolent Health's partners. Prior to Evolent, Frazer served as CEO for WhiteGlove Health, a population health management firm providing primary health care services to self-insured employers and health plans. Previously, Frazer was co-founder, president, and CEO for Silvercare Solutions, one of the largest providers of primary care and health care management services to the senior population in the United States. Prior to Silvercare, he served in several senior-level roles for Healthways Inc. and Dollar General Corporation. Frazer currently serves on the board of Leadership Health Care and holds an MBA from Vanderbilt University and a BS degree from The University of the South.

Clinton Phillips is the founder of Medici, a platform that allows doctors and patients to connect securely from their mobile phones. He launched the company in early 2017 with a vision to create technology that would revolutionize the way doctors provide care to their patients. As a serial-entrepreneur, Clinton previously founded 2nd.MD in response to frustrations he had experienced when seeking medical care for his daughter, Gabi, who had suffered a stroke shortly after birth. 2nd.MD has since helped thousands of people in over 45 countries gain access to high-quality second opinions with outcomes that has saved lives and lowered health care and recovery costs for patients, providers and carriers. Before this, Clinton served as a consultant to The Vitality Group working to lower health care spending through employee education and engagement programs. He is also a certified Chiropractor and founded the successful Colorado-based Aspen Back & Body, a non-surgical rehabilitation clinic for people with back problems. Originally from South Africa, Clinton and his family now reside in Austin, Texas.

02:14 Clint explains the need for a virtual second opinion. 03:21 The need for virtual second opinions in rural environments vs. urban environments. 04:41 The number of diagnosis that are incorrect, or treatment plans that are not ideal, and how getting a second opinion can improve these stats. 06:09 The need for physicians and health care professionals to become more self-aware. 06:39 Balancing revenue with compliance and quality outcomes. 07:13 Why getting rid of misdiagnosis isn’t higher on the priority list for health systems. 08:00 Clint’s advice to help mitigate misdiagnosis. 08:20 “The expectation that every hospital can treat everything well is very flawed.” 08:30 “Specialize in what you can do well…” 09:35 “Health care these days is a team sport.” - Stacey 10:55 How this works from a cost perspective. 11:40 Fixing primary care as the only solution. 14:28 The need for the patient to fully understand their care needs. 15:30 The reality that patients face today in health care, and the responsibility that they carry. 18:28 Clint’s insight about patient education and understanding their care and communication. 19:15 The cost of managing billing, and how this differs in health care vs. other industries. 21:18 Quantifying the layer of cost and burden between doctors and their assistants. 22:24 The opportunity physicians have through Medici to solve some of these issues. 22:51 “...There is a massive shift coming in health care.” 23:12 How health care is moving more towards virtual care. 24:26 How Medici solves for the changing landscape in health care. 27:00 “When communication gets easier, a lot of these conditions just start to improve…” 28:20 You can learn more at 2nd.MD, or by reaching out to [email protected], to find out more about getting a second opinion and avoiding the expense behind misdiagnosis and misguided treatment plans.

Clinton Phillips is the founder of Medici, a platform that allows doctors and patients to connect securely from their mobile phones. He launched the company in early 2017 with a vision to create technology that would revolutionize the way doctors provide care to their patients. As a serial-entrepreneur, Clinton previously founded 2nd.MD in response to frustrations he had experienced when seeking medical care for his daughter, Gabi, who had suffered a stroke shortly after birth. 2nd.MD has since helped thousands of people in over 45 countries gain access to high-quality second opinions with outcomes that has saved lives and lowered health care and recovery costs for patients, providers and carriers. Before this, Clinton served as a consultant to The Vitality Group working to lower health care spending through employee education and engagement programs. He is also a certified Chiropractor and founded the successful Colorado-based Aspen Back & Body, a non-surgical rehabilitation clinic for people with back problems. Originally from South Africa, Clinton and his family now reside in Austin, Texas. 02:14 Clint explains the need for a virtual second opinion. 03:21 The need for virtual second opinions in rural environments vs. urban environments. 04:41 The number of diagnosis that are incorrect, or treatment plans that are not ideal, and how getting a second opinion can improve these stats. 06:09 The need for physicians and health care professionals to become more self-aware. 06:39 Balancing revenue with compliance and quality outcomes. 07:13 Why getting rid of misdiagnosis isn't higher on the priority list for health systems. 08:00 Clint's advice to help mitigate misdiagnosis. 08:20 "The expectation that every hospital can treat everything well is very flawed." 08:30 "Specialize in what you can do well…" 09:35 "Health care these days is a team sport." - Stacey 10:55 How this works from a cost perspective. 11:40 Fixing primary care as the only solution. 14:28 The need for the patient to fully understand their care needs. 15:30 The reality that patients face today in health care, and the responsibility that they carry. 18:28 Clint's insight about patient education and understanding their care and communication. 19:15 The cost of managing billing, and how this differs in health care vs. other industries. 21:18 Quantifying the layer of cost and burden between doctors and their assistants. 22:24 The opportunity physicians have through Medici to solve some of these issues. 22:51 "...There is a massive shift coming in health care." 23:12 How health care is moving more towards virtual care. 24:26 How Medici solves for the changing landscape in health care. 27:00 "When communication gets easier, a lot of these conditions just start to improve…" 28:20 You can learn more at 2nd.MD, or by reaching out to [email protected], to find out more about getting a second opinion and avoiding the expense behind misdiagnosis and misguided treatment plans.

Today I speak with Stacey L. Worthy, Esq, a partner over at DCBA Law & Policy. She's a former executive director of the Alliance for the Adoption of Innovations in Medicine (Aimed Alliance) that aimed to curtail non–evidence-based medication switching and insurance processes designed to make it difficult for patients to get coverage for medications/treatments that are clinically appropriate. These happen at the peril of not only the patient but also the ultimate payer, meaning the employer or taxpayer.

Stacey L. Worthy, Esq, is a partner at DCBA Law & Policy, where she counsels members of the health care industry, including nonprofit patient advocacy organizations, treatment programs and providers, recovery residences, urine drug testing laboratories, and pharmaceutical companies. As counsel to the nonprofit Aimed Alliance, Stacey provides legal insights that drive the organization's education, advocacy, and policy initiatives. Based on her extensive research and analysis of federal and state laws, regulations, and legislation affecting access to quality health care, Stacey authors scholarly articles for publication, drafts model legislation, develops policy positions, and assists with coalition-building efforts of allied organizations focused on advancing common goals. She is also a featured speaker at national conferences and contributes commentary that addresses important issues impacting patients with serious chronic diseases and rare conditions. She earned her Juris Doctorate degree from the George Mason University School of Law and graduated magna cum laude from Boston's Suffolk University.

Today I speak with James Nicholls about the Fitzroy Health study looking at 1400 health system health care services deals. We discuss what worked and what didn't work, and James gives us the main takeaways from the study.

James is the founder and managing director of Fitzroy Health, a leading international health care investment and commercialization firm. He has served as an executive, entrepreneur, and investor in health care firms across numerous international markets. James sits on the boards of RJ Health Systems, DosedDaily, Salute Safety, and Flex Health. He was awarded Entrepreneur of the Year at The Wharton School 2009 WEC Expo and has been profiled by the Financial Times. James holds a BA from The University of Melbourne and an MBA from Columbia Business School.

How can a hospital system optimize their bottom line in this ecosystem? By considering their inefficiencies. that's how. Fitzroy Health helps hospital systems who have fixed inefficiencies to scale and commercialize their infrastructure and processes. And Fitzroy Health also helps hospital systems still struggling with those same inefficiencies to outsource or purchase the solutions their peers may have commercialized. Today I speak with James Nicholls, managing director over at Fitzroy Health.

James is the founder and managing director of Fitzroy Health, a leading international health care investment and commercialization firm. He has served as an executive, entrepreneur, and investor in health care firms across numerous international markets. James sits on the boards of RJ Health Systems, DosedDaily, Salute Safety, and Flex Health. He was awarded Entrepreneur of the Year at The Wharton School 2009 WEC Expo and has been profiled by the Financial Times. James holds a BA from The University of Melbourne and an MBA from Columbia Business School.

Eric is established as a national expert on the impact of health care reform on health care providers and is a respected thought leader in the hospital health system industry. A consultant with deep experience in health plan strategy, design, prevention care, and productivity and behavioral economics, Eric serves as the national leader of direct provider solutions for Collective Health. A former executive at Evolent Health and principal with Towers Watson, he has worked in the employee benefits business for 30-plus years as an advisor to hospital and health system clients, developing health benefit and prevention care strategies that align with the health system’s population health business. Eric focuses on improving the poor health of health care workers and professionals as a first step to improving patient satisfaction and quality outcomes. He frequently speaks about the direct link between improving health care workers’ health and boosting patient satisfaction and quality outcomes.

Eric is a published author, including the book STOP!: 21 Stops to Reduce Stress and Enhance Joy, and has authored more than 20 articles on employee benefit topics, including "Fixing the Broken Triangle," "The Healthcare Benefit Crisis—Ten Years Later" in 2015, "Choice Architecture—A Tool for Ratcheting Up Benefit and Wellness Results," "eACOs—The Health Plan of the Future," and "The Healthcare Benefit Crisis." A member of several "Who’s Who" lists for business executives, Eric graduated from the University of Illinois with a BA in psychology and earned his MBA from the University of Chicago Booth School of Business.