Description: Negative reviews can tank your Airbnb performance — but most can be prevented or removed if you know what you’re doing. In this episode, John Andrew breaks down exactly how to stop bad reviews before they happen, and what to do if a guest already left one.

You’ll learn:

• How to prevent bad reviews through communication and expectation setting
• The exact line to tell guests privately that can stop a negative review before it’s written
• Why Airbnb’s algorithm flags certain keywords and how to use them to get your review escalated for removal
• The words you must include when messaging support — like “coerced” and “extorted” — so your case gets human review
• How to negotiate with guests if their real goal is a refund
• And yes… why sometimes paying for removal is just good business

This episode is about protecting your reputation in a competitive market. In short-term rentals, your reviews are your currency. Protect them like gold. Because when you’re 1 out of 100 hosts — or 1 out of 1,000 — reputation is what keeps your calendar full and your nightly rate high.

💡 Episode Quote:

“Reputation management is everything. You’re not in the real estate business — you’re in the trust business.” — John Andrew

📲 Follow & Connect with John Andrew: Follow John for more Airbnb & short-term rental growth tips, pricing strategies, and behind-the-scenes host advice:

• Instagram: @thejohnandrew
• Facebook: facebook.com/thejohnandrew
• Newsletter [email protected] with subject “Newsletter” and your listing link

🎁 One Lucky Host Giveaway: One listener this year will win a free year of revenue management consulting with John Andrew. To enter:

1. Follow on Instagram and Facebook
2. Leave a 5-star rating on Apple Podcasts
3. Email [email protected] with subject “Newsletter” and your listing link