When a team member underdelivers, it impacts more than just KPIs — it affects morale, culture, and your time as a business leader. 

In this rerun episode, Cathy Love sits down with Nacre Consulting’s Business Manager – Layland Webb to talk about the real-life challenges of leading through underperformance in Allied Health. They share stories and strategies from the field, including how to hold tough conversations, the role of regular coaching, and how to prevent underperformance from spreading. 

Whether you’re facing silent disengagement, repeated mistakes, or a team vibe that feels “off” — this episode provides clear, values-based approaches to help you lead with clarity and courage. 

Key topics covered in this episode:  

• How to effectively approach coaching underperforming employees. 
• The impact of underperformance on team culture and morale. 
• Identifying and addressing the root causes of employee performance issues. 
• Crafting strong leadership strategies to guide your team. 
• The importance of documentation and communication in managing performance. 

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business. 

Midroll Message: Come join us at our FREE Masterclass! 

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
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• Join our Facebook Group online community 

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.