Retail Therapy

Retail Therapy

By Australian Retailers AssociationSociety & CultureBusinessCareers
Download on the App Store

Retail Therapy episodes

  • Navigating change with Eric Morris

    Joining us for some Retail Therapy is Eric Morris, former CEO of Brand Collective, which boasts a portfolio of iconic owned and licensed brands with more than 3,000 employees.

    Eric has over 35 years of industry experience covering retail, wholesale, licensing, marketing and product development in both international and national organisations. He has held senior management positions with a who's-who list of household name companies including Myer, Disney and Reebok.

    Eric knows a thing or two about leadership and we're thrilled to have him on as a guest.

    In this episode, we delve into:

    • Gain first-hand knowledge from Eric's extensive industry experience
  • Explore the leadership philosophy that has guided Eric throughout his career
  • Understand the intricacies of managing change and transition in the retail sector
  • Stay updated on the disruptive challenges reshaping the retail landscape
  • Learn from Eric's personal journey and career advice for aspiring professionals
  • Get inspired by Eric's approach to growth and decision-making in the industry
  • Tune in to gain exclusive insights, discover innovative perspectives, and get inspired by Eric's transformative approach to the retail arena.

    Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

    ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
    25 min
  • Fashioning the future with Elisha Hopkinson

    Get ready for an exciting episode of Retail Therapy where we dive deep into the world of fashion, leadership, innovation, and sustainability with our special guest, Elisha Hopkinson, CEO of APG & Co.

    Elisha has been an instrumental part of APG & Co for more than a decade and has worked in the fashion industry both in Australia and internationally for over two decades.

    For over 50 years, APG & Co has curated a collection of Australia’s most beloved fashion brands including Sportscraft, SABA and JAG.

    Key highlights from the episode:

    • How to stand out in the fiercely competitive fashion sector
  • Embracing change and transformation for success
  • The future of APG & Co’s brand portfolio
  • Elisha’s inspiring journey in the fashion industry
  • Overcoming self-doubt on the path to becoming a CEO
  • Elisha’s invaluable advice for aspiring leaders
  • Don’t miss out on this engaging episode! Tune in now and be inspired by Elisha Hopkinson and APG & Co’s incredible journey.

    Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

    ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
    24 min
  • Redefining convenience with Angus McKay

    In this episode of the ARA's Retail Therapy Podcast, we have the privilege of sitting down with Angus McKay, CEO and Managing Director of 7-Eleven.

    Angus has an impressive career background, including leadership roles at iconic companies like Fosters and New Zealand Milk, and he has been at the helm of 7-Eleven for over seven years.

    This episode explores: 

    • 7-Eleven's rise to popularity: Angus sheds light on how 7-Eleven became the most recognised convenience store brand in Australia. 
  • Leadership and management: With over 700 stores under his purview, Angus discusses his leadership style and the challenges of overseeing such a large entity.
  • Advice for aspiring leaders: Angus provides valuable advice for individuals aspiring to leadership roles, offering tips on how to prepare for significant responsibilities.
  • Innovation: Angus talks about the role of innovation within 7-Eleven and shares some future aspirations for the business.
  • Sustainability initiatives: The discussion delves into 7-Eleven's sustainability efforts, including their transition from plastic to plant-based materials for drinking cups.
  • Passion for retail and convenience: Angus reflects on his favourite aspects of the retail and convenience industry.

    We extend our gratitude to Angus McKay for sharing his insights and retail experiences with us. 

    Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

    ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
    32 min
  • The importance of being customer-centric with Mark Ronan

    Welcome to another episode of Retail Therapy, where we delve into the heartbeat of the retail industry. In this episode, we are thrilled to have a distinguished guest with us – Mark Ronan, the visionary CEO of Adairs. With over 15 years of diverse leadership experience within Adairs, Mark's journey is a testament to his profound understanding of the retail landscape.

    This episode with Mark and ARA CEO Paul Zahra covers: 

    • Mark's leadership journey at Adairs
  • The Adairs growth phenomenon
  • Mark's evolution as a leader over the years and affinity for the retail industry 
  • Guiding leadership principles, including the importance of adaptive leadership
  • Putting innovation into focus
  • We extend our gratitude to Mark Ronan for sharing his insights and experiences with us. Thank you for tuning in to this captivating episode of Retail Therapy. 

    Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

    ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
    39 min
  • Beyond the mailbox with Catriona Noble

    Joining us for some Retail Therapy is Catriona Noble, Executive General Manager, Retail at Australia Post.

    Catriona is responsible for the organisation’s network of 4,320 Post Offices and is renowned for driving key transformation in many of her previous roles, including CEO of McDonald’s Australia and Managing Director at ANZ.

    Australia Post has been a cornerstone of the country’s social fabric for generations. From the humble beginnings of delivering mail, it has evolved into a multifaceted organisation. In this insightful discussion, we delve into the pivotal role that Australia Post stores play in different communities, serving as essential hubs for connection and convenience nationwide.

    In this episode, we discuss:

    • What an Australia Post store means to different communities
  • Aspirations for change at Australia Post
  • Catriona's leadership journey
  • The top career advice for budding leaders
  • The importance of giving back
  • Sustainability initiatives at Australia Post
  • Tune in now for this enlightening episode, and discover the incredible stories and insights behind Australia Post's journey to making a meaningful difference in the lives of millions!

    Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

     
    ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
    29 min
  • Retail revolution with Ian Bailey

    Next up on the Retail Therapy podcast is Ian Bailey, Managing Director of Kmart Group.

    With a wealth of experience in the retail industry, Ian Bailey assumed the role of Managing Director at Kmart Australia in February 2016. Later, in November 2018, he took on the responsibility of leading Wesfarmers’ Kmart Group division, which encompasses the Kmart & Target Australia businesses, Kmart Australia Sourcing, and ANKO.

    Prior to this, Ian was Kmart’s Chief Operating Officer where he was instrumental in Kmart’s establishment and clarity of purpose, developing a strategic blueprint and an operational architecture for the transformation of Kmart’s business model from a traditional discount store chain to an innovative, modern, hybrid retail model.

    Kmart Group is a true powerhouse within the Australian retail industry, with its two iconic brands, Kmart and Target, which are beloved by millions of shoppers. The Kmart Group operates 452 stores across Australia and New Zealand, plus an impressive online offering, and employs nearly 50,000 team members.

    This episode of Retail Therapy delves into:

    • Ian’s journey at Kmart over the last 15 years
  • How to prepare for leadership at a high level
  • The top values to instil within your team
  • How Ian balances his work responsibility with his own lifestyle
  • Innovation at Kmart – what’s next
  • The best piece of career advice Ian has received
  • Tune in to gain valuable insights from Ian Bailey on the retail industry, leadership, and the future of this dynamic sector.

    Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

     
    ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
    35 min
  • Being a visionary leader with Mirja Viinanen

    Join us for an inspiring episode of Retail Therapy with Mirja Viinanen, CEO and Chief Sustainability Officer at IKEA Australia.

    IKEA is the world’s largest furniture retailer and has cemented its status in Australia as the country’s most recognised Swedish homewares store, offering ready-to-assemble furniture, appliances, décor and other various goods. Mirja undoubtedly has a wealth of knowledge about the industry, leadership and sustainability so we’re very excited to have her join us and share some of her insights.

    This episode covers:

    • Leadership aspirations from early childhood
  • IKEA's work in embracing sustainability and renewable energy
  • Fostering diversity, equality, and inclusion at IKEA
  • The essence of great leadership
  • Mastering customer retention in 2023
  • Plus, learn about Mirja's all-time favourite IKEA piece!
  • Join us for an engaging conversation that unveils the secrets of IKEA's success in Australia, its unwavering commitment to sustainability, and the key qualities that define great leadership

     

    Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

     
    ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
     
    Follow us on LinkedIn, Facebook, Twitter and Instagram.
    24 min
  • Navigating the world of travel retail with George Tsoukalas

    Get ready for an exciting episode of Retail Therapy with special guest, George Tsoukalas, Managing Director at Heinemann Australia.

    George's impressive portfolio includes leadership positions at Nude by Nature, The Discovery Group, and L'Oréal. In this episode, we delve into the fascinating world of Heinemann, a global player in duty-free and travel retail, known for its exceptional offerings in perfumes, cosmetics, confectionery, and fashion.

    This episode covers:

    • George shares Heinemann's vision to widen its scope and product range
  • Insights into the pandemic's impact on travel retail, and the strategic initiatives implemented by Heinemann to navigate the crisis
  • Leadership challenges faced during times of crisis and the critical qualities for effective leadership
  • Complexities and rewards of serving a global market
  • Heinemann's approach to catering to overseas customers
  • Insights into effective strategies for customer retention in 2023
  • Tune in to this episode for these valuable insights, plus many more, as we explore the world of retail with visionary leaders.

    Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
     
    ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
     
    Follow us on LinkedIn, Facebook, Twitter and Instagram.
    33 min
  • The next era of retail fashion with Tanya Deans

    We are thrilled to present the next special guest on Retail Therapy - Tanya Deans, the President at Hanes Brands, Australasia. Tanya oversees iconic Australian brands like Bonds, Sheridan, Berlei, Champion, and more, establishing herself as a true fashion guru in the industry.

    Join us as we dive into Tanya's journey and gain insights into the changes she has witnessed and driven within Hanes and its respective brands throughout her decades-long career.

    This episode explores:

    • The opportunities, pressures and challenges that come with leading a company like Hanes, known for its rich history
  • Personal and business goals for the immediate future, providing a glimpse into Tanya's vision and aspirations
  • Tanya's passion for fashion and how her love for the industry developed over time
  • Gain inspiration from Tanya's career-defining motto or mantra and benefit from her wisdom, as she imparts valuable lessons learnt throughout her successful career
  • Learn about the significance of sustainability to Hanes
  • Explore the intricate process of brand acquisition and transformation
  • Tune in to this episode and gain valuable insights from a visionary leader in the retail industry, Tanya Deans.

    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
     
    ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
     
    Follow us on LinkedIn, Facebook, Twitter and Instagram.
    32 min
  • Secrets to success with Jack Gance
    Welcome to Season 5 of Retail Therapy! In this exciting episode, we have a very special guest joining us. We are thrilled to have Jack Gance, the Co-Founder and Chairman of the Board at Chemist Warehouse, on the podcast.
     
    Chemist Warehouse is an iconic pharmacy retail brand in Australia, boasting over 350 stores and employing more than 8,000 staff across the country. With a robust online presence, they have established themselves as a leader in the industry.

    Jack Gance has dedicated almost his entire career to Chemist Warehouse, serving as Chairman and playing a pivotal role in transforming the company from its humble beginnings into the market powerhouse it is today. In this episode, ARA CEO Paul Zahra sits down with Jack to delve into his inspiring journey.

    Get ready to uncover the fascinating story behind the start of Chemist Warehouse, as Jack shares the challenges, triumphs, and lessons he encountered along the way. As a true industry veteran, Jack will also reveal the secrets to the remarkable success of Chemist Warehouse.

    Tune in to this episode and gain valuable insights from one of the industry's most influential figures.
     
    Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
     
    ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
     
    Follow us on LinkedIn, Facebook, Twitter and Instagram.
    38 min

About Retail Therapy

From the publisher's feed

Welcome to Retail Therapy – the podcast that unpacks the trends, challenges, and innovations shaping the future of retail.

More shows like Retail Therapy

No Filter by Mamamia Podcasts

No Filter

595 Listeners

Mamamia Out Loud by Mamamia Podcasts

Mamamia Out Loud

564 Listeners

The Money Puzzle by The Australian

The Money Puzzle

46 Listeners

Biz by Mamamia Podcasts

Biz

18 Listeners

The Quicky by Mamamia Podcasts

The Quicky

93 Listeners

The Imperfects by The Imperfects

The Imperfects

392 Listeners

FEAR & GREED | Business News by Fear and Greed

FEAR & GREED | Business News

7 Listeners

Lise and Sarah by Those Two Girls

Lise and Sarah

44 Listeners

Something To Talk About by Stellar

Something To Talk About

84 Listeners

The Money Café with Alan Kohler by Intelligent Investor

The Money Café with Alan Kohler

49 Listeners

15 Minutes with the Boss by The Australian Financial Review

15 Minutes with the Boss

11 Listeners

Chanticleer by Australian Financial Review

Chanticleer

23 Listeners

The Fin by Australian Financial Review

The Fin

29 Listeners

MID by Mamamia Podcasts

MID

45 Listeners

MAFS Funny Podcast by AIIMS Creator Hub

MAFS Funny Podcast

39 Listeners