Why Are Estate Agents Still Getting Recruitment So Wrong?

In this episode, Chris sits down with Tracey Thompson, one of the most respected names in UK estate agency training. With over two decades at the heart of Hunters, one of the UK’s largest estate agency networks, Tracey spent 21 years shaping talent, training teams, and driving performance as Head of Training and Development.

Now an estate agency consultant and profiling expert, she works directly with agency leaders to build stronger teams, improve culture, and boost retention where it counts. Drawing on her years in the field, Tracey shares what really goes wrong in recruitment, and why so many agencies still fail to hold onto good people.

From culture clashes to the critical role of leadership self awareness, this conversation pulls no punches. If you’re serious about keeping your best people, this one will hit home.

Listen now, and let us know how your agency’s tackling the retention challenge.