Jonas Downey on Twitter - 00:08

Quiznos website - 00:21

"We Love the Subs" commercial - 00:46

Joel Veitch's site, Rathergood - 3:04

Tarsier on Wikipedia - 4:29

"We Like the Moon" video - 5:27

Ty Harper's website - 5:45

The Martin Agency website - 5:49

Kerry Feuerman's website - 6:30

Quiznos coupon commercial - 15:57

Quiznos Huns commercial - 16:00

REGO Restaurant Group on LinkedIn - 21:51

"Where's the Shop? Cliff Freeman Slips Into History Books" (AdAge) - 30:22

PIZZA PIZZA - 30:38

This is a lightly edited version of a keynote address Basecamp co-founder and CTO David Heinemeier Hansson delivered at RailsConf 2019 about "open source, markets, debts, purpose, and no less than the meaning of life." David also sits down with Shaun to talk briefly about how he approached this keynote differently than past talks.

Buffer's website - 1:24

Carolyn Kopprasch on Twitter - 1:45

Buffer CEO Joel Gascoigne on Twitter - 11:32

Buffer's Open blog - 22:59

"Remote Team Meetups: Here's What Works For Us" - 23:08

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.

If you have a question you'd like answered on the next Mailbag, leave us a voicemail at (708) 628-7850!

To listen to more of The Heartbeat Podcast, visit https://knowyourteam.com/blog/podcast/ or look for the show wherever you listen to podcasts.

Claire Lew on Twitter / Know Your Team website — 00:15

The Heartbeat Podcast — 00:34

Know Your Team's "About Us" page — 1:04

"Building Know Your Company" (Signal v. Noise) — 8:04

"How we put together a simple deal to spin off Know Your Company" (Signal v. Noise) — 12:31

"Want to be a better manager? Work as a restaurant hostess" (Know Your Team blog) — 10:55

Daniel Lopes on Twitter — 21:13

The Watercooler — 21:40

"Big news: Know Your Company is now Know Your Team" (Know Your Team blog) — 24:43

We're introducing a new segment called Last Week with Jason Fried, where Basecamp's CEO talks about a task or concern that recently fell on his plate. In this inaugural episode, Jason talks about how the end of the company's lease on its Chicago office leaves him with a big decision on how to design a space for a mostly remote workforce and whether Basecamp needs an office at all. Meanwhile, all work and no play makes Shaun a dull boy.

Our 2017 episode, "Can You Sell Water? Part 2" - 00:29

The Institute for Justice Clinic on Entrepreneurship at the University of Chicago - 00:37

The study "The Growth, Scope, and Spatial Distribution of People With Felony Records in the United States, 1948–2010" was published in the October 2017 issue of Demography - 3:23

Microsoft made $16,005 in revenues its first year - 5:31

Wikipedia article on ichthys - 9:22

"Care.com Puts Onus on Families to Check Caregivers’ Backgrounds—With Sometimes Tragic Outcomes" (Wall Street Journal, March 2019) - 12:42

"103 Uber drivers accused of sexual assault or abuse" (CNN, April 2018) - 12:44

KENTECH - 12:48

We're introducing a new segment called Check-Ins, where we talk to folks at Basecamp about their answers to recurring questions that get asked of everyone here. Recently, Jeremy Daer on our Security, Infrastructure, and Performance team dealt with an incident where an Internet scammer was fraudulently posing as a Basecamp recruiter to collect personal information from job seekers. We hear from Jeremy about how this scam works and from Shanae Dykes on Basecamp's Support team about how to keep yourself safe while looking for remote job opportunities.