REWORK

Big Integer, our episode about the outage - 3:56

DHH's posts on subsequent outages - 3:59

"Basecamp is hiring a Head of Marketing" (Signal v. Noise) - 6:15

archive of past talks by Basecampers - 6:29

Books by Basecamp - 6:30

Six Hours of Phone Calls, our episode about looking for an SEO consultant to help with Basecamp's Google ranking - 6:46

Basecamp Support - 8:28

"Basecamp is hiring Customer Support Representatives" (SvN) - 8:38

"We're hiring a Director of Operations" (SvN) - 9:19

"Basecamp is hiring a Senior Programmer" (SvN) - 11:12

Workable - 14:38

Hiring Is Not Hazing, our episode about code reviews and other aspects of tech interviews - 20:00

Know Your Team, our episode about the company formerly known as the product Know Your Company - 29:25

"Why work doesn't happen at work," Jason Fried's 2010 TEDxMidwest talk - 31:27

Adam Stoddard on Twitter - 00:45

Jason's tweet asking for SEO consultant recommendations - 1:36

For more on design challenges as part of the hiring process, check out our episode "Hiring Is Not Hazing" - 4:12

A peek inside Basecamp's office in Chicago - 00:21

"The open-plan office is a terrible, horrible, no good, very bad idea" (Signal v. Noise) - 00:34

"Library Rules: How to make an open office plan work" (Signal v. Noise) - 00:43

Tommy George on Twitter - 1:30

YouVersion Bible app - 1:31

Zemana - 13:39

Nikki Sylianteng on Twitter - 00:34

"Thanks to Popular Demand, Planters Cheez Balls and Cheez Curls Are Back" (Kraft Heinz press release) - 2:54

Nikki's tweets about eating Cheez Curls - 3:24

Jonas Downey on Twitter - 00:08

Quiznos website - 00:21

"We Love the Subs" commercial - 00:46

Joel Veitch's site, Rathergood - 3:04

Tarsier on Wikipedia - 4:29

"We Like the Moon" video - 5:27

Ty Harper's website - 5:45

The Martin Agency website - 5:49

Kerry Feuerman's website - 6:30

Quiznos coupon commercial - 15:57

Quiznos Huns commercial - 16:00

REGO Restaurant Group on LinkedIn - 21:51

"Where's the Shop? Cliff Freeman Slips Into History Books" (AdAge) - 30:22

PIZZA PIZZA - 30:38

This is a lightly edited version of a keynote address Basecamp co-founder and CTO David Heinemeier Hansson delivered at RailsConf 2019 about "open source, markets, debts, purpose, and no less than the meaning of life." David also sits down with Shaun to talk briefly about how he approached this keynote differently than past talks.

Buffer's website - 1:24

Carolyn Kopprasch on Twitter - 1:45

Buffer CEO Joel Gascoigne on Twitter - 11:32

Buffer's Open blog - 22:59

"Remote Team Meetups: Here's What Works For Us" - 23:08

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.

If you have a question you'd like answered on the next Mailbag, leave us a voicemail at (708) 628-7850!

To listen to more of The Heartbeat Podcast, visit https://knowyourteam.com/blog/podcast/ or look for the show wherever you listen to podcasts.