"What is something you prepared for today that I didn't ask you about, that you would like to share with me?" — Kendall Hagensen (sharing her favorite interview question)

In this timely episode, Anna and Kendall tackle the reality of spring transitions in wellness clinics, sharing practical strategies for navigating the inevitable waves of staff changes. With multiple team members leaving and new hires coming in, both hosts offer candid insights about recruitment challenges in today's competitive market.

Kendall reveals the overwhelming response to their administrative assistant opening—50 applications in less than a week, many from overqualified candidates transitioning from tech and other industries. This shift in the job market has created new challenges and opportunities for small business owners seeking the right cultural fit.

"There's one little thing on the resume that is kind of a turn off to you, and you just have to hit disqualify," Kendall shares honestly about the process of elimination when faced with numerous qualified candidates.

The hosts emphasize the importance of candidates showing genuine interest in the specific practice, not just any job. They discuss essential hiring criteria, including the expectation that candidates come prepared with questions and demonstrate knowledge of the company.

Both leaders share valuable hiring benchmarks—Anna's front desk has been with them for nine years, while Kendall typically aims for two to three years in administrative roles. The conversation includes practical tips about compensation transparency, clear job descriptions, and the importance of having structured interview processes. They also touch on celebrating Administrative Professionals Day and maintaining team morale during transitions.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

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