In this raw and real episode of OT Unplugged, we’re back from the OT Australia Conference in Adelaide — inspired, exhausted, and now smacked in the face by July 1 changes to the NDIS Price Guide. Sarah, Nikki, and Alyce get candid about the emotional rollercoaster of returning to real life after a week of professional connection, community hugs, and the sudden reality of delivering OT services in an increasingly complex NDIS landscape. We talk tears, travel rates, KPIs, client communication, and the shifting expectations of OT businesses trying to remain viable without losing what makes the profession meaningful. Whether you’re a sole trader, part of a big team, or just hanging on right now — this episode is for you. 🧠 In This Episode: The emotional fallout after the OT Conference How we’re preparing our teams and participants for the new NDIS pricing environment The quiet costs we’ve all been absorbing — and what’s changing Why client-facing time isn’t the full picture Balancing team sustainability with ethical service delivery Portable Long Service Leave and other fun updates (NSW business owners, listen up!) The pie floater: a controversial culinary highlight 💡 Key Takeaways: You’re not alone. OTs across Australia are feeling the weight of these changes. Transparent, respectful client communication is essential right now. Many of us have been delivering gold-standard care without billing for all the effort behind it — it’s time to realign. There’s more happening behind the scenes at OTA than many realise — and the conference offered a much-needed reminder that they’re walking this path with us. This moment is tough — but it’s also a chance to reconnect with why we chose this profession.