National Public Safety Telecommunicators Week: Behind the Call with Lt. Heather Hall

April 10-16, 2022, is National Public Safety Telecommunicators Week, honoring the unseen heroes of 911. Imagine helping in a crisis while being completely blind to the situation—this is the reality for 911 dispatchers.

Lt. Heather Hall, with 20 years of experience at the Kaufman County Sheriff's Office, shares her incredible journey from dispatcher to lieutenant, overseeing the dispatch center. She reveals the tough, often emotional reality of the job, where dispatchers manage people’s worst days, providing comfort and support with just a voice.

In this episode, we explore the calls that test their skills, the emotional toll of burnout, and the crucial difference between calling 911 vs. the admin line. It’s an eye-opening conversation you won’t want to miss.

Let’s show our appreciation for these unsung heroes who are always there when we need them most.

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