In episode #254, I address a question that comes up often enough from SaaS teams and investors. Let’s address where we code onboarding expenses.

- Where do we code onboarding expenses?

- When does CAC stop?

Want to stay innovative in SaaS? Join my SaaS community: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout

In episode #253, I address the top four metrics you should calculate and monitor if you have a customer onboarding function. This episode focuses on services margins.

- Run PS like its own business unit

- Set up your SaaS P&L correctly

- Services margins benchmarks

Check out this post for more detail: https://www.thesaascfo.com/how-to-effectively-manage-your-professional-services-team-with-metrics/

In episode #252, I address the top four metrics you should calculate and monitor if you have a customer onboarding function. This episode focuses on billable utilization.

- What is billable utilization?

- What’s a good percentage?

Check out my professional services post about PS metrics: https://www.thesaascfo.com/how-to-effectively-manage-your-professional-services-team-with-metrics/

In episode #251, I address the top four metrics you should calculate and monitor if you have a customer onboarding function. This episode focuses on services backlog in backlog in months.

- What is services backlog?

- How do I convert backlog into a monthly number?

Join my SaaS community for events, training, templates, and networking: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout

In episode #250, I address the top four metrics you should calculate and monitor if you have a customer onboarding function. This episode focuses on services backlog.

- What is services backlog?

- What’s a good number?

- How do I manage backlog?

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In episode #249, I address the top four metrics you should calculate and monitor if you have a customer onboarding function.

- Services backlog

- Backlog in months

- Billable utilization

- Services margins

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In episode #248, I address a reader's question. Here’s the question…how can we distinguish churn from a customer freeze (pause services)?

- Handling churn calculations

- Handling retention calculations

- Havoc with your MRR schedule

Join my community for my training, templates, and content: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout

In episode #247, I address a reader question from Andy. Here’s the question…if I create a new version of my product from a 1.0 to a 2.0 and migrate my existing customers to it, how should I measure my GRR?

- What should we track?

- Should we track GRR separately for V2?

- What other metrics should we consider?

Got a question? Ask me here: https://drift.me/thesaascfo

Or join my SaaS community and ask me here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout

Episode 246 – My Top 4 Sales and Marketing Efficiency Metrics

In episode #246, I address the must-have GTM efficiency metrics for your SaaS business.

- My top 4

- Pillar 5 of my SaaS metrics framework

Have you downloaded my 5 Pillar SaaS Metrics Framework?

In episode #245, I address 12 top SaaS metrics you should implement in your business. This is from a post at the link below. I love these posts, so let’s see if these really are the best metrics for you.

- 12 essential SaaS metrics

- Ben’s assessment of these metrics

Have you downloaded my 5 Pillar SaaS Metrics Framework?

Article Credit: https://editorialge.com/saas-metrics-every-ceo-should-monitor/