Salon Goals with Lauren Lappin

In part 3 of the CEO Mindset Series, Lauren Lappin dives deep into the concepts of self-belief, self-confidence, and challenging imposter syndrome (and self-doubt) in life and business.

Manifestations of a Lack of Self-Belief:

• Imposter Syndrome and Challenging Negative Thinking. (03:45).

• Comparisonitis. (07:50).

• Negative Self-Talk. (10:00).

• Fear of Failure. (12:45).

• Overwhelm. (14:00).

How To Build Self-Belief and Beat Back Imposter Syndrome:

• Shift Your Focus. Stop looking inward, and start looking outward. (17:30).

• Create a Happy List. Save positive feedback and reviews and put them somewhere that you can see every day. (20:00).

• Compare You with You. (25:00).

• Surround Yourself with Supportive and Encouraging People. (27:15).

• Visualisation. Picture yourself succeeding in your life and business. What does it look like? And what gets you the most excited about that vision becoming reality? (30:30).

• Step Out of Your Comfort Zone. (33:30).

• Practicing Self-Care. You need to be intentional (and uncompromisingly so) about looking after yourself and your own wellbeing. (35:15).

• Get Quality Sleep. (38:00).

• Take Regular Breaks!!! (39:30).

• Disconnect from Work and Technology. (41:00).

• Hobbies, and Truly Socialising. (42:55).

• Planning Time Off. "Why work so hard on a relentless cycle, if there's no reward at the end?" (45:00).

• Treat Yourself. Choose rewards that are both meaningful, and supportive of your broader goals. (46:00).

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https://www.laurenlappin.com.au/salon-boss

Need to Break Free from Overwhelm? Listen to Part 1 of the CEO Mindset Series here: https://player.captivate.fm/episode/fce0e49b-6fd2-4ce5-b9ee-8b29ebcd8def

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing

In part 2 of the CEO Mindset Series, Lauren Lappin explores the concept of Money Mindset, and how your thoughts and feelings around money can impact your life and business.

We all have a Money Blueprint that knowingly (and unknowingly) influences our financial lives (often in limiting ways) and it can be next-to-impossible to identify, challenge and change that rusted-on Blueprint, without the proper tools. This episode of the Podcast aims to provide you with some (or all) of the tools you'll need to get started on rewriting your money story.

Negative Money Mindset:

• What is a Negative Money Mindset? (01:20).

• Manifestations of a Negative Money Mindset. (03:30).

• Resistance to Investment in Yourself and/or Your Business. (09:00).

• Avoiding Financial Management. Are you scared to look at your bank account? (11:00).

• Stop Comparing Yourself to Others. (15:00).

The Long Path To A Positive Money Mindset. (19:00).

• Calling Yourself on your own BS. (20:55).

• Practicing Gratitude. (22:45).

• Educate Yourself. Learn about money management and broaden your financial knowledge. (23:15).

• Visualisation is Powerful. (24:00).

• Celebrate Your Wins - no matter how small. (26:00).

• Choose Your Tribe Wisely. (27:30).

• Tracking Your Progress and Step Into Abundance. (30:00).

• Consider Getting Expert Help. (32:00).

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Need to Break Free from Overwhelm? Listen to Part 1 of the CEO Mindset Series here: https://player.captivate.fm/episode/fce0e49b-6fd2-4ce5-b9ee-8b29ebcd8def

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing

In part 1 of the CEO Mindset Series, Lauren Lappin dives deep into the concept of Entrepreneurial Overwhelm: what it is, how it can affect both you and your business, and the steps you can take to break free from this viscous cycle and experience more growth and abundance in your business (and life).

• How to spot if you're approaching Overwhelm, or that you are already overwhelmed in your business. (02:00).

• What is Wearing all the Hats in Business? (04:00).

Lauren's Tips for Overcoming Overwhelm:

• Prioritise your tasks and/or use Time Management techniques to optimise your work hours and reduce the potential for burnout. (07:00).

• Time Blocking as a technique to fight back against overwhelm. (11:00).

• Delegation and Outsourcing are the keys to freeing up your time and energy so you can focus on the highest value and most lucrative aspects of your business, or businesses. (18:30).

• Firm Boundaries, and learning to Say No! (20:20).

• Limit multi-tasking (actually, just avoid it altogether). (22:30).

• Break down business tasks into smaller (more manageable) steps. (25:45).

• Set realistic expectations for yourself, and don't be too hard on yourself if you don't get something done in the time you initially allocated. (Learning how to estimate the time a particular task might take, is a very advanced Entrepreneurial Skill and takes time to master). (27:45).

• Celebrate all the Wins. (29:15).

• Organise your workspace. (30:30).

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing

In this week's episode Lauren discusses the incredibly important (yet often unspoken about) topic of Keeping Your Client Relationships Professional, and how to do so without the guilt.

• Dealing with personal questions as a Beauty Professional. (08:30).

• Supporting your Team with systems and policies. (10:30).

• What to do if Clients are inviting you to events/parties/personal get-togethers. (14:20).

• What to do if a Client puts you on the spot. (16:30).

• Firm boundaries are paramount in Professional Client Relationships. Have A Salon Phone!!! (18:30).

• Establish a Centralised Communication Process that your Team can easily default over to when Clients contact them directly, both inside and outside of work hours. (20:00).

• Have firm Policies in place around personal details NOT being shared with Clients — both your own and your Teams'. (22:30).

• Clients Relationships on Social Media. (23:00).

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing

In this week's episode Lauren dives deep into the mindset behind making Smart Money Moves in your Salon business, and how to future-proof your business and financial life.

**This is not professional or personal financial advice, and is meant for educational and informational purposes only. Please speak with your Financial Advisor and/or Accountant for personalised and specific information for your business and personal finances.**

Future-Proofing Your Business with Smart Money Moves:

• Why making Smart Money Moves is a key pillar to building and sustaining a thriving Business.

• Not paying yourself a proper wage. (03:45).

• What are your goals? (04:30).

• Why you want your Business to look good on paper. (08:30).

• Good cash and transaction management flows from the top down. (11:00).

• Accurate Reporting is crucial in paying the correct Bonuses to your Team. (13:00).

• Choosing the right Business Structure is essential in optimising your Business from a financial and taxation perspective. (15:00).

• How to pay yourself as the Business Owner. (19:00).

• Get a great Accountant or Financial Professional in your corner. (24:00).

Want to Grow Your Business? https://www.laurenlappin.com.au/private-coaching

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing

In this week's episode Lauren discusses the real cost of discounting in your Business, and what to do instead.

The Impact of Constant Discounting on Your Business:

1. Erodes Your Brand Value.
2. Discounts attract bargain hunters, not loyal Clients. (03:00).
3. Discounting can damage the perceived value of your services — Clients and potential Clients may start to question your pricing across the board, you run the risk of being perceived as cheap or non-premium. (04:30).
4. Regular discounts (aimed at attracting new Clients) may start to annoy your most loyal OG Clients. (05:30).
5. Regular discounting eats into your profit margin. Do the math before discounting, and ask yourself, can you really afford to discount? (06:30).

What To Do Instead of Discounting:

1. Content Planning and Creation. The better your Content, the more your Business will grow into the future. (09:00).
2. Training for yourself and/or training for your Team. (10:30).
3. Utilise Models to grow your Business. (12:00).
4. Contact former Clients and/or Clients you haven't seen a while and check in with them. (13:00).
5. Get up-to-date or even ahead on your admin work. (14:30).
6. Learn to be OK with a little bit of white space in your schedule. (15:00)

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

https://www.instagram.com/laurenlappin_

In this week's episode Lauren goes behind-the-scenes and shares both some very personal updates (about life and business), and also some exciting news about new projects that are coming down the pike.

Life Lately:

• How is Lauren's husband Owen's new business going?

• Health and Fitness in 2025. (05:00).

• ADHD, and Home Life. (08:45).

• The Salon Lately - a quiet March, a strong April, and LED Lashes. (16:00).

• The Final Ever Salon Goals. (19:00).

• Taking Messy Action (on YouTube). (21:30).

• Managing Energy and Focus. (27:00).

• Pivoting Through Fear. (29:00).

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCALdigital.org

In this week's episode Lauren shares a fantastic (in-Salon) interview with the amazing Nat from SZN Social (and the Trend SZN podcast). This episode is a masterclass in growing your Salon with content-creation as a key driver, and getting-off-the-tools in your Business.

SZN Social: https://www.sznsocial.com/

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Rate and Review 'The Lash Business Lounge' in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate 'The Lash Business Lounge' in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCALdigital.org

In this week's episode Lauren shares 11 crucial lessons she's learned from 11 years in Business. These lessons have been foundational in Lauren launching and growing multiple successful businesses in the Beauty space.

1. You don't need to do it all yourself. (03:00).
2. Your Business should work for you, and not the other way around. (05:30).
3. Good communication is everything. (07:15).
4. The Customer is NOT always right. (10:30).
5. Hire for personality, work ethic and culture fit, not skills and experience. (12:30).
6. Your Team will only rise to the standard that you set and uphold yourself. (14:45).
7. Making money and keeping money are two completely different skill sets. (17:30).
8. You don't need another Beauty Certificate, you need business education. (22:00).
9. The only way you can grow your Business, is to keep your Clients coming back. (26:30).
10. Fear of hiring is really just being too scared to hand over control. (30:45).
11. Niche Down to Scale Up. (33:00).

Salon Goals - https://www.laurenlappin.com.au/salon-goals

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

In this week's episode Lauren discusses a recent difficult situation in her Salon business. From how the Team handled the issue with the Client at the time, to how Lauren and her senior staff are handling the situation now and into the immediate future, we go inside the Salon and navigate the journey together.

Handling Complaints and other Difficult Situations:

• 9 times out of 10, the Customer/Client IS always right, but in some situations the Client ISN'T always right. ~ Lauren Lappin. (06:00).

• A negative Client reaction (or overreaction) often has nothing to with the quality of your work, or your customer service. ~ Lauren Lappin. (13:00).

• The priority for us (Allure) is firstly to ensure that our Team Member is OK, and secondly to dedicate some time to training around dealing with these types of situations in our next Team Meeting. ~ Lauren Lappin. (16:00).

• Not all feedback is valid. ~ Lauren Lappin. (23:45).

Join Salon Goals.

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCALdigital.org

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This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24