Salon Goals with Lauren Lappin

https://www.instagram.com/laurenlappin_

In this week's episode Lauren is joined by her Salon Manager, Jemma, and they dive deep into all things Salon Management and Leadership.

Topics Covered in this Episode:

• Micromanagement. (12:00).

• The impacts of poor leadership on both productivity, and Team morale. (15:30).

• What's it like stepping into management in the Beauty space? (21:30).

• What does Jemma think makes for a great Salon Team and Team Member? (25:00).

• What are the biggest mistakes Salon Owners make when managing their Teams? (31:00).

• Setting your Team up for maximum success. (36:00).

• What advice does Jemma have for Owners and Managers in the Beauty space? (39:00).

"All the best things happen on the other side of tough conversations."

Listen to 5 Leadership Lessons I Wish I Knew Sooner: https://player.captivate.fm/episode/da3d73f7-f5ae-423c-9159-c0869dbc1c2a

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

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This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Booked & Busy: https://laurenlappin.com.au/booked-and-busy

In this week's episode Lauren tackles a list of amazing (and at times challenging) Listener Questions from a recent Instagram Poll - with the bulk of the questions being focused on and around Staffing and Employee motivation and management.

If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.

1. How does Lauren reward her Team?
2. How would Lauren handle people leaving and starting their own Business? (02:30).
3. Stepping away from the Business. (09:00).
4. How to build up New Staff's clientele. (15:45).
5. Have you ever felt like giving up because you can't find reliable Team Members? (21:00).
6. How would you approach a situation where a Staff Members is calling-in sick on a regular basis, as much as twice per month every month? (23:30).

Booked & Busy: https://laurenlappin.com.au/booked-and-busy

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

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This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses some of the most common financial mistakes that Salon Owners (of all experience levels) make, and how you can work to avoid them.

You don't need to address all the potential financial mistakes in your business at the same time, just take them one a time and watch your revenue and your profitability grow ~ Lauren Lappin.

8 Common Financial Mistakes that Salon Owners Make:

1. Not having proper daily processes for handling transactions and cash. (01:30).
2. Not optimising your Salon Calendar/Schedule, and not Block-Booking. (05:45).
3. Not taking retail seriously enough. (10:30).
4. Not maximising add-ons and upgrades to services. (15:30).
5. Ignoring your reports, and running your business with blinders on. Not knowing (and understanding ) your key numbers. (18:30).
6. Overspending on supplies and other business costs without checking for better deals and seeking out discounts from suppliers. (22:00).
7. Undercharging and/or not increasing your prices, ever. (24:30).
8. Not incentivising your Team to perform at their absolute best. (28:30).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren shares 5 Hard-won Leadership Lessons from over a decade of leading people in her Salon Business.

5 Leadership Lessons Lauren Wishes She Knew Sooner:

1. Don't be afraid to let go of toxic or underperforming staff. (02:00).
2. Everyone is Replaceable. (05:15).
3. No one cares about Business like you do. (08:30). "Employees are working for their pay-checks, we Business Owners are working for our futures." ~ Lauren Lappin.
4. You don't have to say yes to everything. Stop being a People-Pleaser! (12:30).
5. Hire for personality, not for skills and experience alone. (17:20).

Hire Slow, Fire Fast: https://player.captivate.fm/episode/acb70a87-aa30-4215-82bd-3885e50849e7

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Catch up on part 1 here (Ep. 133): https://player.captivate.fm/episode/de70341b-3ae6-4bed-b76d-ac635c1af492

In this week's episode Lauren discusses some more reasons why your Clients might not be coming back to your Salon, and just like last week, many of these reasons go beyond the quality of your work and/or the cost of your services.

Keep in Mind: the types of TikTok clips that Lauren was watching around this topic aren't actually good examples of strong marketing for your Salon.

The Reasons Why Your Clients Don't Come Back (part 2):

• The Tech's hands always smelt heavily of food. (02:00).

• Little-to-no conversation. (05:30).

• "Her kids kept running around, and she kept talking to her boyfriend." (07:50).

• "She dropped her phone on my face." (09:45).

• Always blamed me for the condition of my lashes. (13:15).

• The Tech didn't confirm that I was comfortable and pain-free, and then ignored me when I said I wasn't. (17:00).

• The price kept changing even though I always got the same thing. (20:30).

• "She was always talking to her mum (who was in the next room) and it was super annoying." (22:00).

• "The after-pics she took of me, were so ugly and unflattering." (23:30).

• "She told her other Clients my 'tea' and it got back to me." (25:45).

• My lashes were only lasting a week or so, and it wasn't worth the investment. (27:15).

• It always took too long. (28:10).

• The Tech would stop every 5 minutes to go on their phone. (31:45).

• The Tech was always running at least 30 minutes late. (32:15).

• Chewed gum loudly. (34:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses some of the reasons why your Clients might not be coming back to your Salon, and many of these reasons go beyond the quality of your work, and your Team's work.

In this two-part series, Lauren shares her thoughts regarding a recent round-up on TikTok of the most common reasons why Clients don't return to Beauty Service Providers, and shares some simple tips to avoid doing each of these things that might be stopping your Clients from rebooking.

Keep in Mind: the types of TikTok clips that Lauren was watching around this topic aren't actually good examples of strong marketing for your Salon.

The Reasons Why Your Clients Don't Come Back:

• The Tech talked my off ear. (04:45).

• I got sick of both my Tech's lack of reliability, and all the last-minute cancellations. (06:00).

• "Got glue in my hair, didn't tell me, or apologise for it". (08:00).

• General lack of availability. (11:00).

• "Kept stopping to pick up her phone, or send texts". (12:15).

• The Tech didn't listen to what I wanted. (15:30).

• "Didn't let me user her restroom before the appointment". (21:00).

• "Stuck my bottom lashes to the top, and then used scissors to separate them - leaving me with trimmed bottom lashes". (22:30).

• "Listened to a Podcast, and never talked to me". (25:30).

• The Tech was eating during the service. (28:30).

• "Played music off of her phone, and put the phone right next to my ear". (30:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren sets out to Debunk the Myth of Passive income in the Beauty Industry. This is a topic that Lauren has been wrestling with for quite a while and she feels that the Podcast is the very best place share this very complex issue in business, at length and in-depth.

What is Passive Income? Passive income is money you earn with little ongoing effort, from sources other than a traditional job and/or hours-for-dollars based business activities.

• The Rise of the Beauty Business Coach. (03:50).

• Choose Your Hard! (06:00).

• How Passive is Passive Income? (07:30).

• The Realities of Being an Online Coach or Mentor. (11:00).

• Building a Successful Business, First. (16:00).

• You Will Still Need a Team. (17:55).

• What Have You Got Left at the End? (19:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Lauren on Instagram: https://www.instagram.com/laurenlappin_

In this week's episode Lauren tackles a list of 3 fantastic Listener Questions from a recent Instagram Poll - this is part 2of a 2-part Q&A series.

If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here @laurenlappin_.

1. How did Lauren juggle being a Mother and being Business Owner back when her children were little?
2. How to deal with a difficult employees (that are also very good at their job). (15:00).
3. Struggling to find Clients - what should I do? (21:00).

Ep. 83: 5 Time Management Hacks for Peak Productivity: https://the-lash-business-lounge.captivate.fm/episode/ep-83-5-time-management-hacks-for-peak-productivity

Ep. 110: Why You Need to "Hire Slow, and Fire Fast" in your Beauty Business: https://the-lash-business-lounge.captivate.fm/episode/ep-110-why-you-need-to-hire-slow-fire-fast-in-your-beauty-business

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Get Booked & Busy: https://laurenlappin.com.au/booked-and-busy

In this week's episode Lauren tackles a list of four very BIG Listener Questions from a recent Instagram Poll - this is part 1 of a 2-part Q&A series.

If you have burning questions for your Salon Business and want to hear Lauren's take on them in a future episode of the Podcast - Follow Lauren on Instagram here @laurenlappin_.

1. What is the most effective way to support Staff to rebook Clients?
2. Should I open a second location? (08:00).
3. First Year Growth, where should I be? (15:15).
4. How do we tell a Client that their lashes are damaged from another Salon without offending the Client? (23:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses the 7 Reasons Why Beauty Businesses Fail, plus she shares some proven strategies you can start implementing today to right the ship in your Business.

1. Poor Time Management. You need to work out what really moves the needle in your Business, and put the majority of your concerted efforts on those high-impact activities. (01:15).
2. Lack of understanding of Business Finances (cash flow, pricing, costs, profitability and accurate Book Keeping). (07:45).
3. Outsourcing and/or Hiring before you are ready. Keep doing the work you can do really well for as long as you can during the start-up phase of your Business. (10:00).
4. Inconsistent, non-Existent, or Bad Marketing. "You can't expect to have a booming Business if you're not marketing yourself" ~ Lauren Lappin. (14:00).
5. Spending money on things you can't afford and/or on the wrong things. (16:30).
6. Ignoring your Client Retention Rate. (23:45).
7. Poor Mindset. "People that fail, are people that quit" ~ Lauren Lappin. (26:00).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24