In this episode, Bill shares his personal journey of helping a friend transition out of the CEO role in a growing business.

He discusses the challenges of accountability within the team and how he implemented a functional accountability chart to distribute responsibilities.

Bill emphasizes the importance of company values in empowering employees to think independently and collaborate effectively.

Keep scaling.

How can leaders foster a culture of curiosity within their organizations? 

This episode explores the power of curiosity in leadership and how it can be used to drive innovation, growth, and change within organizations. Jon Bassford shares real-world examples and practical strategies for cultivating curiosity in yourself and your team. By fostering a culture of curiosity, leaders can create an environment where employees feel psychologically safe to share their ideas and feedback, leading to improved operational excellence and better business outcomes.

Jon Bassford, CEO of Lateral Solutions, helps leaders level up their operations and achieve their goals. He's also the author of the upcoming book "The Curious Leader," a guide to cultivating curiosity for business growth and personal development. 

Key topics that Bill and Jon explore in this episode: 

- Curiosity in leadership and how it can drive innovation, growth, and change. 

- The biggest hurdles to creating curiosity are egos, fear, comfort, and habits. 

- The need for leaders to balance their own expertise with the need to be open to new ideas and perspectives. 

- The need for leaders to be self-aware and to delegate tasks that are outside their zone of genius. 

- Building a team with diverse skills and personalities, not just “A” players. 

- The need for leaders to actively cultivate curiosity in themselves and their team members. 

- Checking your ego and being open to new ideas and perspectives. 

- The need for organizations to continuously analyze and improve their operations. 

- Being willing to adapt in order to stay ahead of the curve. 

Chapters in this episode: 

(02:53) The Importance of Curiosity 

(07:36) The Power of Clear Communication 

(11:19) The Importance of Strategic Planning 

(15:28) Creating a Culture of Innovation 

(21:28) The Importance of Being Open to New Ideas 

(27:14) Developing and Increasing Curiosity 

(33:57) Operational Excellence 

Thanks to Jon Bassford for being on the show! 

Learn more about Jon: https://jonbassford.com/ 

In early 2025, be sure to get Jon’s book: The Curious Leader: Navigating the Power of Asking Questions and Fostering a Culture of Inquiry. 

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. 

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop 

Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach 

Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. 

Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.

Subscribe via Spotify: https://spoti.fi/3PGhWPJ

Subscribe via Apple Podcasts: https://apple.co/3PKe00u

Bill on Facebook: https://www.facebook.com/billgall/ 

Bill on Twitter/X: https://twitter.com/billgall 

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com

How can leaders develop a more selfless leadership style?

In this episode, Bill talks with a world-renowned leadership coach about the importance of selfless leadership, the challenges of scaling up a business, and the role of coaching in leadership development. 

Today’s guest is Marshall Goldsmith, a New York Times bestselling author and a world-renowned leadership coach who helps leaders achieve extraordinary things. 

Key topics that Bill and Marshall explore in this episode: 

- The importance of selfless leadership and how it can benefit businesses.

- The role of coaching in leadership development and how to find the right coach.

- How entrepreneurs can identify appropriate clients.

- Why coaches should never make coaching about themselves.

- The power of generosity in leadership and how it can inspire others.

- How to keep your mojo and stay motivated and enthusiastic about your work.

- The benefits of having a coach and how they can help you achieve your goals.

- The importance of being comfortable with discomfort and how it can lead to personal growth.

- Staying active and engaged in life and how it can keep you feeling young.

- Giving back to others and how it can make a difference in the world.

Chapters in this episode: 

(03:06) Marshall’s Book, What Got You Here Won't Get You There

(06:12) The Importance of Selfless Leadership

(11:26) The Power of Making Decisions

(19:28) The Role of Coaching in Leadership Development

(27:26) Helping Others

(31:03) The Benefits of Working with Retiring CEOs

(41:58) Marshall’s AI Project

Thanks to Marshall Goldsmith for being on the show! 

Connect with Marshall on LinkedIn: https://www.linkedin.com/in/marshallgoldsmith/ 

Learn more about Marshall: https://marshallgoldsmith.com/ 

Ask Marshall’s AI avatar some questions: https://marshallgoldsmith.ai/

Get Marshall's book, What Got You Here Won't Get You There: https://www.amazon.com/dp/1401301304 

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. 

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop 

Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach 

Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. 

Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.

Subscribe via Spotify: https://spoti.fi/3PGhWPJ

Subscribe via Apple Podcasts: https://apple.co/3PKe00u

Bill on Facebook: https://www.facebook.com/billgall/ 

Bill on Twitter/X: https://twitter.com/billgall 

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

What are the key stages of scaling a SaaS startup?

In this episode, SaaS veteran and serial entrepreneur Stijn Hendrikse shares his insights on how to scale a SaaS startup successfully. Drawing on his experience at Microsoft and other companies, Stijn discusses the key stages of scaling a SaaS company, the importance of building a strong team, and the challenges of balancing growth and profitability. 

Stijn Hendrikse is a tech professional with 30 years of experience in SaaS and AI. He spent time at Microsoft and founded Kolungi, a B2B SaaS marketing agency.

Key topics that Bill and Stijn explore in this episode: 

- The importance of teamwork and collaboration, drawing parallels between military experiences and business leadership.

- Insights into the unique culture at Microsoft and its focus on people and leadership development.

- Strategies for effective outbound marketing and the importance of adding value.

- Adapting to the changing landscape of content marketing and the need for hyper-relevance.

- The importance of customer success, service costs, and the "hero plus" pricing model.

- Understanding the T2D3 framework for achieving exponential growth in a SaaS business.

- The need to transition from individual problem-solving to system-based approaches for scaling effectively.

- Embracing a quarterly rhythm (like OKRs) for setting goals, driving urgency, and fostering accountability.

- Key milestones in the early stages of a SaaS startup and the importance of answering "what's it for?" and "who's it for?".

- The Rule of 40 and balancing growth and profitability in the SaaS world.

Chapters: 

(02:34) Stijn Hendrikse’s Background

(08:42) Culture at Microsoft

(13:17) Spamming on LinkedIn

(23:06) Content Marketing

(30:56) SaaS Examples

(39:08) Stages of a Company

(42:35) The Rule of 40

Thanks to Stijn Hendrikse for being on the show! 

Connect with Stijn on LinkedIn: https://www.linkedin.com/in/stijnhendrikse/

Learn more about Stijn and T2D3: https://www.t2d3.pro/stijn-hendrikse

Get Stijn’s book “T2D3: How some software startups scale, where many fail”: https://www.amazon.com/dp/B09HPDDHDY/ (co-authored with Mike Northfield). 

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. 

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop 

Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach 

Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. 

Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.

Subscribe via Spotify: https://spoti.fi/3PGhWPJ

Subscribe via Apple Podcasts: https://apple.co/3PKe00u

Bill on Facebook: https://www.facebook.com/billgall/ 

Bill on Twitter/X: https://twitter.com/billgall 

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

What are some of your most common fears people have when it comes to business communication, and how can you overcome them?

In this episode, Bill and his guest dive into the world of communication, exploring how effective dialogue can transform both sales teams and leadership approaches.

Today’s guest is Chris Jennings, a communications expert, business coach, and author who has turned his passions—including triathlons and entrepreneurship—into a winning strategy for helping sales teams thrive. 

Key topics that Bill and Chris explore in this episode: 

- The importance of clear communication in business and sales.

- How to overcome the fear of conversation in professional settings.

- The role of triathlon training in developing mental resilience.

- Techniques for turning frontline employees into key contributors to sales.

- The value of emotional intelligence in building trust with clients.

- Why authenticity in conversations leads to better connections.

- Practical tips for improving transitions between different business roles.

- Using DISC and other personality profiles to understand team dynamics. (DISC stands for Dominance, Influence, Steadiness, and Compliance.)

- The power of gratitude and abundance mentality in boosting personal confidence.

- How to prepare for challenging sales negotiations with a relaxed mindset.

Chapters in this episode: 

07:35 - Communication Challenges in Business

15:40 - Sales Techniques and Special Teams

21:07 - Empowering Frontline Employees

26:39 - Role of Emotional Intelligence in Sales

33:41 - Overcoming Fear in Conversations

Thanks to Chris Jennings for being on the show! 

Learn more about the Chris Jennings Group and get free copies of books by Chris (all you have to do is pay for shipping and handling): https://chrisjenningsgroup.com/ 

Or you can get Chris’ books from Amazon: https://www.amazon.com/stores/Chris-Jennings/author/B0BT2568KW 

His books include “Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers” and “The Client Retention Matrix: A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals.”

Connect with Chris on LinkedIn: https://www.linkedin.com/in/chris-jennings-8ba7193/ 

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. 

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop 

Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach 

Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. 

Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.

Subscribe via Spotify: https://spoti.fi/3PGhWPJ

Subscribe via Apple Podcasts: https://apple.co/3PKe00u

Bill on Facebook: https://www.facebook.com/billgall/ 

Bill on Twitter/X: https://twitter.com/billgall 

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

In this episode, Bill talks about effective monthly all-hands meetings for fostering communication within a company!

Learn how to engage employees by incorporating updates, celebrating wins, and including diverse voices beyond just the CEO.

Bill also explores creative ideas to enhance these meetings, such as combining them with social events.

Keep scaling.

How can overcoming cultural constraints empower you to reach your full potential?

In this episode, Dima Ghawi shares her inspiring journey of escaping cultural and personal confinement to pursue her own path. From surviving a controlling marriage to navigating cultural expectations, Dima discusses how she turned adversity into empowerment. She also highlights the importance of leadership, personal growth, and shattering the invisible barriers that hold us back.

Today’s guest is Dima Ghawi, an energetic speaker, TEDx presenter, and author known for helping people unlock their true potential. 

Key topics that host Bill Gallagher and his guest explore in this episode: 

- Dima’s early life in Jordan and her grandmother’s metaphor of the “glass vase.”

- How Dima’s arranged marriage and move to the U.S. led to personal isolation.

- Her battle with depression and how it catalyzed her decision to leave the marriage.

- How Dima became the first woman in her family to get a college education.

- The role of forgiveness in Dima’s healing journey, both for herself and others.

- The importance of leadership in helping people break through cultural and personal limitations.

- How invisible cultural constraints can limit both men and women in their growth.

Chapters in this episode: 

02:30 – Dima’s Cultural Background and Grandmother’s Influence 

07:15 – Arranged Marriage and Moving to the U.S. 

15:20 – Depression as a Catalyst for Change 

20:50 – Escaping Marriage and Facing Death Threats 

30:30 – Leadership and Forgiveness: Dima’s Healing Journey 

42:00 – The Importance of Shattering Invisible Vases 

50:10 – Taking Control of Your Career 

Thanks to Dima Ghawi for being on the show! 

Learn more about Dima Ghawi: https://www.dimaghawi.com/ 

Connect with Dima on LinkedIn: https://www.linkedin.com/in/dimaghawi/ 

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. 

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop 

Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach 

Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. 

Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.

Subscribe via Spotify: https://spoti.fi/3PGhWPJ

Subscribe via Apple Podcasts: https://apple.co/3PKe00u

Bill on Facebook: https://www.facebook.com/billgall/ 

Bill on Twitter/X: https://twitter.com/billgall 

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

In this episode, Bill talks about the transformative power of daily huddles for teams.

Discover key tips for conducting effective huddles, including timing, standing participation, and engaging openings.

Learn how to share good news, track relevant KPIs, and prioritize daily challenges to foster team connection and productivity.

Implement these strategies to enhance communication and collaboration within your organization.

Keep scaling.

How can leaders transform their anxiety into confidence to own any room they walk into?

In this episode, Scott Ramey shares his deeply personal journey from panic attacks and anxiety to becoming a confident and authentic leader. He and Bill Gallagher discuss the importance of finding your voice and how vulnerability can transform both personal and professional life. 

Scott Ramey is a confidence coach and former corporate executive who specializes in helping individuals own their voice and lead with authenticity.

Key topics that Bill and Scott explore in this episode: 

- Scott's first panic attack in college and how it shaped his path toward leadership development.

- The importance of finding and owning your voice in professional settings.

- How leaders can use vulnerability as a tool to connect with teams and audiences.

- Techniques to build confidence and reduce anxiety in public speaking.

- The role of presence in creating lasting impressions during speeches and meetings.

- Scott’s framework for communication, including style, presence, empathy, authenticity, and knowledge.

- Real-life examples of leaders who transformed their careers by mastering their voice and message.

Chapters in this episode: 

02:45 - Scott’s Journey: From Panic Attacks to Confidence

10:05 - Lessons Learned from Anxiety in Leadership

15:33 - The Role of Vulnerability in Leadership

20:00 - Empathy: The Key to Connecting with Your Audience

24:03 - Practical Techniques for Overcoming Anxiety in Public Speaking

33:30 - Transformational Leadership Stories

Thanks to Scott Ramey for being on the show! 

Learn more about Scott and The Ramey Group: ​​https://thescottramey.com/ 

Connect with Scott on LinkedIn: https://www.linkedin.com/in/scott-ramey-53977b14a/ 

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. 

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop 

Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach 

Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. 

Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.

Subscribe via Spotify: https://spoti.fi/3PGhWPJ

Subscribe via Apple Podcasts: https://apple.co/3PKe00u

Bill on Facebook: https://www.facebook.com/billgall/ 

Bill on Twitter/X: https://twitter.com/billgall 

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

Bill looks at the common practice of discussing "stucks" and "blockers" in team meetings.

Highlighting the psychological barriers that prevent team members from admitting they are stuck, Bill proposes a more constructive approach: focusing on "top challenges."

This shift encourages open communication and collaboration, enhancing the quality of meetings and fostering a supportive team environment.

Keep Scaling.