Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

1. How did you first get into coaching and training? 2. Tell us a little about Outdoor University. a. Where it is located b. When the classes take place 3. Who is your idol? a. Inside the HVAC industry b. Outside the HVAC industry Clips from the actual Outdoor University. The best way we can get in touch with you in the future. ● Facebook- https://www.facebook.com/outdooru/ ● Toprate.com ● Andy's Direct Line 706.888.2332 Mastery Questions ________________________________________ 1. What did your childhood smell like? 2. When/what was a choice or decision that you said no to when you wish you had said yes? 3. If you were not in the coaching industry what would you be doing? 4. Ok, you just passed away and your eulogy is being given….what do you hope will be said? What will people remember about you and what song will be sung?

1. How did you first get into the podcast networking? 2. How come you always have a smile on your face and voice? 3. Who is your idol? a. Inside the HVAC industry b. Outside the HVAC industry 4. If you had to start your company over, a. Would you? b. What would you do differently? 5. What did you believe to be true in your business and in the HVAC industry when you were in your 20's or 30's that you feel differently about now? 6. Why is residual income so important for a business? a. What could systems such as filter fetch realistically bring in as a residual income? 7. Does the filter fetch program do anything for a business owner in addition to the residual income it produces? 8. Are there other products that Jackson Systems offer that help a business like the filter fetch program? 9. What is your opinion on how social media marketing has changed recently...say as recent as in the past 3 months? 10. Bill Spohn wants to know why you named your company Jackson Systems? Are you a big fan of Michael Jackson or Jackson Pollock? ● Instagram ● Facebook ● Twitter ● Linkedin ● Blog ● Contractor's side of the filter fetch program jacksonsystems.com/filterfetch ● Click & ship...is a commercial side similar to filter fetch, but the contractor gets billed rather than the commercial customer. ● Toll free phone number for the contractor side 8883590366 ● Tom's Email - Tom.jacksonsystems.com Mastery Round Questions________________________________________ 1. What did your childhood smell like? 2. When/what was a choice or decision that you said no to when you wish you had said yes? 3. If you were not in the HVAC industry what would you be doing? 4. Ok, you just passed away and your eulogy is being given….what do you hope will be said? What will people remember about you and what song will be sung?

This episode of Service Business Mastery podcast covers several great points dealing with a Customer Service Management Software called Service Titan. Listed below are some key points, and any additional questions you may have can be answered by going to www.Servicetitan.com/servicemastery ServiceTitan is a field management software for HVAC, plumbing, electric, and garage door services that helps companies streamline operations, support and train their techs and CSRs, and increase revenue. A brief introduction of Andrew Zackoff where we learn that he started in the HVAC industry at the bottom and ended up working with Service Titan after a workplace injury. The best fit of company types that currently utilize Service Titan are HVAC, plumbing, electrical and several others. Service Titan has API so outside companies can integrate into their software to help work flow seamlessly in and out of Service Titan. Service Titan has many helpful partners such as Quickbooks & Intact for accounting and Profit Rhino & The New Flat Rate for flat rate pricing. Reporting per service technician is one of the main focuses of the software. Metrics capability of tracking the percentage of time you arrive within the proposed arrival window. A short history about Service Titan and why the founders created the software. A dedicated salesperson can use the program as well. The software does away with all forms that a technician would have normally been filled out in the field. The program has a ton of training before going live, and a week long onsite visit for the larger companies. Thank you for listening and following the Service Business Mastery Podcast. Please feel free to join our Facebook group...Just search "Service Business Mastery Podcast" and we will pop up on the top! Service Titan also shared a PDF with us on hiring the right technician for your team. Just visit www.bluecollarroots.com/servicetitan to download the pdf.

Welcome to the Service Business Mastery podcast, I'm your host Tersh Blissett. This podcast is part of the Blue Collar Roots Network of podcasts. Bryan Orr is the guy behind the glass with smoke coming from his ears as he is spinning the knobs in an attempt to make us sound good... Service Business Mastery focuses on helping and guiding service based business owners, managers, and service techs who are considering becoming new business owners. The goal of this podcast is to help guide you from making the same mistakes that have been made by others while starting their new businesses. On today's episode, we will hear from Ted Gravlin. If you have visited the HVAC Pro-Talk facebook page, then you have seen some of Ted's short video tips. I wanted to bring Ted on to the podcast to pick his brain a little on a few tricks to help us, as business owners, to help figure out how to streamline our programs. Ted is the author of Shift, The 7 Steps to a Business that Serves You. This book focuses on how to set up a business, and not just dealing with an HVAC company. Anyways, I could blab on and on about Ted and the abundance of knowledge he will provide us with, so let's just get started... Without any further delay, let's get into the nitty gritty with Ted!

Steve Coscia talks the full range of service soft skills for service businesses. Find out more at https://www.coscia.com/

Tersh interviews Bryan Orr on Flat Rate, Metrics, Software and performance-based tech pay

Tesh and Bryan talk about online reviews for your business. The good, the bad and how to respond.