Are service advisors no longer necessary?  Will they be replaced by software?

Jack Gardner created Service Concierge - a software program that starts in the house of the customer. A customer can log in, schedule a service and after entering the mileage, get any additional recommended services. Then they can also input problems they are having with the car and get a diagnosis and price estimate on the app.  

When the customer brings the car in, they check in at a kiosk and th

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“There are only two ways to learn how to do things: You either read about it, or you just do it and you fail miserably. But when you fuck up as much as we have, you’ll have the tools for every situation moving forward.” — Chris “Bulldog” Collins

Every entrepreneur dreams of success. No one has ever launched a business thinking, “I can’t wait to fuck this up!” But the truth is, the road to success is paved with failure — and, as BigMike says, if you haven’t fucked up at som

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“People build bridges and people walk over bridges. And in the beginning, it might be better to be the one walking over a bridge than being the one having a groundbreaking idea.”

– Chris “Bulldog” Collins

It can be exciting to build on an idea and use it as a launching pad for your business. But if you were to ask BigMike, he’d say you don’t need a uniquely revolutionary idea to be successful. The truth is, ideas and the people who build them pave the way for others to overt

Peloton has designed a fantastic business and next-generation sales model that can be applied to the automotive industry. After a disappointing visit to a store, Chris has some words to share with John Foley, the owner of Peloton. Listen in to hear how Chris can guarantee the company could double its profits by heeding his advice.

Chris relives his journey at Crevier BMW from service to sales and how he learned the psychology of sales and built a training program to guarantee you will 

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“I call it a fallacy. Everyone always says you need to be first to market. … However, the vast majority of entrepreneurs are never in that position. So, what are you gonna do?”

– BigMike

Being a first mover in your market doesn’t mean shit if you’re leading a startup rather than a multimillion-dollar corporation. And even if you have the capital in place to be a first mover, your competitors will always be there, waiting in the wings to take you down with a more developed, in

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“People in West Hollywood are selling a lot of cannabis, but the people in Compton and Long Beach are going to prison for it. So there’s gotta be a way to do what the people in West Hollywood are doing and make it legal.”

– Defense Attorney David Welch

California’s green rush is in full swing and everyone wants a piece of the pie. But while a lot of rich Wall Street-types are trying to get their foot in the door to cash in on cannabis, everyone else — who for decades had been