Chris and Christian share their bold predictions for 2024 across areas like the economy, politics, technology, and more specifically related to the automotive space. Will used car values tank? What does impending EV adoption look like? Is consolidation coming? Tune in as they peer into their crystal ball to forecast industry megatrends, business model shifts, economic turbulence and even baseball championship outcomes. Whether they prove prophetic or delusional, their sharp analysis provides plenty of thought-provoking talking points dealerships should consider when planning for the uncertain road ahead in 2024. 

In this Drive By episode, caller Jose asks for advice on positioning himself to take over as Service Director role when the incumbent eventually departs. Chris and Christian outline tips like actively raising your hand, asking the current Director to mentor you on business operations, and building relationships with leadership to groom yourself as the heir apparent vs. an external hire

Being promoted internally or recruited away as an incoming Service Manager feels full of potential...until the harsh realities of leadership hit. Chris Collins outlines the 5 most common yet catastrophic mistakes even high performers tend to make early on in new department leader roles -from failing to reinvent stale elements to constantly fighting fires without a strategic blueprint. Tune in for critical self-evaluations all rising stars should steer clear of should they wish to ascend to elite ranks through purposeful management excellence rather than plateau due to correctable pitfalls.

In this Drive By episode, caller Richard asks about differentiating responsibilities between a working shop foreman who still needs to log billable hours versus a non-working foreman focused just on overseeing the shop. Chris outlines expectations around time management, mentoring technicians, maximizing efficiency and more based on the foreman's required technician duties.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this episode of Service Drive Revolution, Chris Collins reveals the key mindset and practical winter service sales strategies to drive increased revenue even when the weather outside gets frightful. Learn how thriving Service Managers view winter as a prime opportunity while struggling shops fall victim to the perceived sales slump. Implement proactive planning around marketing events, customer specials, and internal training incentives to make this your best winter season ever. The secret lies in shifting perspective to see the hidden potential during cold months. Turn frosty months into revenue on fire with the winter car sales strategies from industry veteran Chris Collins!

0:00 - 3:50 Coaching Group

 3:50 - 19:00 Travel Adventures

19:00 - 32:00 How To Boost Sales In Winter

#winter #service #sales #strategies

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Hear Chris Collins' advice to a Shop Manager asking how to address customer worries about labor rates being higher than competitors. Learn why NOT to focus pricing talks on hourly rates. Discover how to frame your Service Team's true value. Call 8333 ASK SDR to get your own question answered, and come away with great swag!

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Chris and Christian uncover hard Service Department coaching truths in 2023 -who's really growing profits vs just revenue? Learn why accountability and efficiency training is fueling massive comebacks for many dealers while others waste money on partner promises. Discover which automotive headlines shaped strategies, including Tesla's takeover and the eroding "Little Three." Your service revival starts now with the coaching difference for ROI in 2024 and beyond.

In this episode of Drive By, a listener calls in asking how to progress from his current role into a Service Manager position. Chris and Christian suggest asking his own upper management for mentorship opportunities to shadow and learn while still proving his leadership abilities internally first. Tune in for transparent advice on leveraging coaching programs to prepare for management and leaning into the people side once opportunities arise.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In Episode 270 of Service Drive Revolution, Chris Collins and Christian reflect on the lessons they learned in 2023 with full vulnerability. They realize harboring too many passive assumptions and unchecked expectations of others led to repeated disappointment. Now with a more focused, intentional mindset centered on heightening personal accountability and goals for 2024, Chris and Christian model the kind of candid self-review required to drive success in a new year. Tune in to assess your own blind spots and join these transparent conversations about the revelations that will empower leaders and dealers in the year ahead.

#laautoshow #bestof2023 #servicemanagement 

0:00 - 5:53 LA Auto Show

5:53 - 7:40 News

7:40 - 33:00 2023 Reflections

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this episode of Drive By, Chris Collins answers a caller’s question about how to excel as a Service Advisor just starting out. He shares the #1 key focus area for the first 90 days (constantly practicing and connecting with customers), along with emphasizing building relationships with Technicians. Chris explains how mentoring from Techs can help Advisors improve descriptions, presale inspections, and ultimately boost revenue through customer trust. He advises to not get discouraged by any negative attitudes in the shop, and to stay focused on over communicating with Technicians. Chris lays out a simple yet effective gameplan for new Advisors ramping up through consistent effort and resilience.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup