I was asked last week, if I could go back to day one of starting my letting agency, what advice would i give myself?

I had to have a think because there are lots but I narrowed it down to seven things I would drill into my own head, because I learned most of them the hard way.

In this episode, I talk honestly about why great service alone won’t grow your portfolio, why systems will always beat superhero mode, and why not every landlord is the right landlord for your agency.

We’ll also cover the importance of proactive communication, protecting your boundaries, becoming visible through consistent marketing and strengthening your processes before trying to scale.

These are practical lessons for letting agency owners who want to grow without creating more chaos, carrying everything themselves or burning out in the process.

The sooner you learn them, the easier it becomes to build an agency that works for your landlords, your team and you.

🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards!

Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.

Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/ 

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction? 
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. 
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

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Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com