Retention lives or dies in the moments your patient hints at leaving.
“I think my health fund’s about to run out.”
“When will I be fixed?”
Suddenly, months of progress are at risk.

In this episode of Under the Influence, Martin Harvey answeres a listeners question and shows you how to turn those fragile moments into loyalty anchors.

• Learn to spot exit signals early—before they become goodbyes.

• Discover the WHOOP framework that pre-frames obstacles so patients stay the course.

• Master two deceptively simple strategies (Permission and Yes, and…) to respond without sounding salesy.

• See why loss aversion and value reframing make the difference between “too expensive” and “worth every cent.”

If you’ve ever felt blindsided when a patient dropped care, this episode gives you the language and mindset to keep them connected to their bigger health goals.

To learn more about Reactivate to Accelerate

https://insideoutpractices.thinkific.com/courses/reactivate

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Email me - [email protected]