In this video, Christopher Watkin sits down with Jayne Twiddle, a former National Ops Director at Hunters and now a self-employed estate agent with TAUK, York. Together, they discuss whether the negotiator and lister roles should be combined in estate agency, exploring how a more personal approach could benefit both clients and agents. Jayne shares her thoughts on the shift towards relationship-based service, the impact of self-employed models, and why accountability and focus on the customer are key to success. If you’re an estate agent looking to evolve in today’s market, this is a must-watch!