Every once in a while, hopefully rarely, you get smacked with terribly sickening mistakes. There is a long list of “small mistakes” that practices make that feel less consequential – like incorrectly spelling a patient’s name, communicating the wrong appointment date/time to a patient, or collecting an incorrect amount for treatment rendered. However, this episode focuses on some haunting mistakes that were brought to Dr. Kuba and Bethany’s attention.  In these situations, mistakes were made by team members and associates, leaving the practice owners terribly exposed and at risk. Take your blood pressure medicine, and listen in! 

Previous Episodes Worth Revisiting: 

Details Matter – The Importance of Clinical Documentation

S1: Episode 29 – Thirty Positive Thoughts in Less Than Thirty Minutes 

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