Sridhar Narayanan, a professor of marketing at Stanford Graduate School of Business, studies how small businesses operate and why they’re so important, especially in the developing world. 

“Modernizing small businesses will have a profound impact on economies worldwide in many ways,” he says. 

In this episode of If/Then, Narayanan explains why so many retailers still rely on cash, how modernization can boost revenue, and what these patterns reveal about credit access, trust in institutions, and global economic development.

Have you modernized a small business or did you choose to stick with what was already working? Tell us your story at [email protected].

This episode was recorded on November 5, 2024.

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If/Then is a podcast from Stanford Graduate School of Business that examines research findings that can help us navigate the complex issues we face in business, leadership, and society. Each episode features an interview with a Stanford GSB faculty member.

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