Someone smoked in my vacation rental....what should I do to remediate?

• What do you do about the smokers that smoked your non-smoking rental

• How to think about penalties and fees for guests who broke the rules

○ Put this in your rental agreement, house rules, and listing

• Tim discusses the ozone tech and remediation and ozone safety, how long it takes

• How much does it cost to get rid of that smoke odor

• Will airbnb and VRBO pay out for this remediation?

• What else to think about (smoke staying in the walls, airing it out, smell getting in the

  furniture)

• How your cleaning crew needs to tackle it

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