Launching the Crawl, Walk, Run

• As companies scale their operations into new markets, it's important to have the people, partners, and processes to scale efficiently.
• “We need technology to help us manage exceeding our own capacities and limits.” -Phillip
• It’s about the relationships on the other side and how we relate to them, in order to make all things come together and bring product to the hands of the person trying to order from us.
• “Once you've launched that crawl, walk, run process, if you've done that once in a new market, the next market you enter your tolerance for complexities up dramatically.” -John
• When figuring out inefficiencies in your supply chain, go to your front-line workers and ask them about their days and where they feel the most inefficient. They’ll help you uncover the issues in your processes.
• “Every person's capacity for change management is wildly different.” -John

Associated Links:

• Want to learn more about going cross-border? Download our free Step by Step guide!
• Get connected with Avalara!
• Learn more about John Heulskamp and Flexport
• Listen to our other Step by Step seasons
• Find our other Future Commerce episodes on our website

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