Key performance indicators (KPIs) are essential for measuring success in self-storage—and really, any business. In this episode, Jon dives into why KPIs matter more than ever. Self-storage is no longer just a hobby; it’s a serious business that requires attention to detail and accountability. Jon breaks down how he approaches KPIs by focusing on the big picture, like money collected and cash flow, while his team tracks more granular metrics to ensure strong performance. Together, these KPIs create a clear snapshot of where the business stands and where there’s room for improvement. Whether you’re in self-storage or another industry, understanding and using KPIs can help guide your business in the right direction and keep everyone aligned.