In this episode of Tactical Empathy, Erin discusses the critical role of feedback in leadership, emphasizing the need to deliver tough messages with empathy and care. She introduces the Conscious Competence Model and the SBI framework as tools for effective feedback conversations. Erin highlights the importance of understanding an individual's learning stage and fostering a collaborative environment to enhance growth and trust within teams. The episode concludes with a recap of key strategies for delivering feedback that promotes development rather than judgment.

Today on Tactical Empathy:

• Feedback conversations are essential for leadership growth.
• Empathy is crucial when delivering tough feedback.
• Understanding the Conscious Competence Model aids in feedback delivery.
• The SBI framework helps structure feedback effectively.
• Creating a collaborative environment enhances feedback reception.
• Feedback should focus on specific situations, behaviors, and impacts.
• Leaders should ask for permission before giving feedback.
• Discernment in feedback promotes growth and development.
• Feedback is a two-way conversation, not a one-way correction.
• Practicing feedback can lead to improved communication skills.

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc.

In this conversation, Erin chats with Henning Bech as he shares his insights on the importance of empathy in leadership, describing it as a 'bridge of courage' that connects different perspectives. Henning discusses the challenges leaders face in practicing empathy, often due to misconceptions about its nature. Through personal anecdotes, Henning illustrates the profound impact of empathy on team dynamics and individual growth. He emphasizes the need for leaders to cultivate self-awareness and curiosity, moving from a compassionate approach to a more empathic one. The discussion also touches on practical strategies for fostering empathy in professional settings, particularly in career coaching.

Today on Tactical Empathy:

• Empathy is a bridge that connects different perspectives.
• Practicing empathy requires courage to look within oneself.
• Leaders often misunderstand empathy as a weakness.
• Empathy is essential in today's leadership landscape.
• Real-life experiences can deepen our understanding of empathy.
• It's important to allow space for team members to not always perform at their best.
• Shifting from compassion to empathy can enhance leadership effectiveness.
• Staying curious is crucial for empathetic leadership.
• Asking open-ended questions fosters better communication.
• Empathy plays a vital role in career coaching and personal development.

Connect with Henning:

• Website: www.henningbech.com
• Book: www.pivotaledge.me
• LinkedIn: www.linkedin.com/in/henningbech

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc.

In this episode of Tactical Empathy, Erin discusses the challenges and strategies for balancing organizational goals with employee wellbeing in the context of return to office mandates. She emphasizes the importance of empathy in leadership, providing a three-step process for navigating employee concerns and ensuring a smooth transition back to the office. Through case studies, Erin illustrates the consequences of rigid policies versus flexible approaches, ultimately advocating for a people-first strategy that enhances engagement and retention.

Today on Tactical Empathy:

• Balancing organizational goals with employee wellbeing is crucial.
• Rigid return to office policies can lead to increased turnover.
• Empathy in leadership is essential for navigating transitions.
• Listening without judgment helps understand employee needs.
• Transparency about policy changes fosters acceptance among employees.
• In-office days should focus on meaningful collaboration.
• Flexibility is a key retention strategy in today's job market.
• Case studies show the benefits of a four-day work week.
• Employee feedback is vital in shaping return to office strategies.
• A people-first approach leads to better engagement and productivity.

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc.

In this episode, Erin chats with Marisol Solarte-Erlacher as she shares her journey as a leader, emphasizing the importance of empathy, self-reflection, and emotional intelligence in leadership roles. Marisol discusses the challenges leaders face in balancing empathy with boundaries and the necessity of understanding one's emotional triggers. She provides practical insights on how leaders can cultivate self-awareness and navigate emotional challenges, ultimately highlighting the significance of creating a supportive environment where team members feel heard and valued.

Today on Tactical Empathy:

• Marisol's journey into leadership began in her family context.
• Empathy involves holding both your own and others' emotional states.
• Self-reflection is crucial for understanding personal triggers and boundaries.
• Leaders often struggle with balancing empathy and decision-making.
• Imperfect action is better than inaction in leadership.
• Emotions are a primary driver of human behavior in the workplace.
• Creating space for emotional awareness enhances team productivity.
• Empathy without boundaries can lead to emotional overwhelm.
• Self-compassion is essential for leaders when they make mistakes.
• Regular reflection can help leaders improve their emotional responses.

Connect with Marisol:

• Website: https://www.marisolerlacher.com/
• Instagram: https://www.instagram.com/marisol_resilience_expert/
• LinkedIn: https://www.linkedin.com/in/marisol-solarte-erlacher/

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc. 

In this episode of Tactical Empathy, Erin Thorp discusses the challenges of organizational change and the importance of empathy in leadership. She explores the neuroscience behind resistance to change, the emotional responses that arise, and practical strategies for leaders to support their teams through transitions. By acknowledging and validating emotions, leaders can create a safe environment that fosters engagement and collaboration during times of uncertainty.

Today on Tactical Empathy:

• Change is inevitable and often brings mixed emotions.
• The brain is wired for predictability and resists change.
• Emotional responses to change can include fight, flight, or freeze.
• Acknowledgment and validation of feelings are crucial for leaders.
• Discomfort is a natural part of navigating change.
• Active listening and open communication build trust.
• Leaders must manage their own emotions to support their teams.
• Transparency in decision-making helps alleviate fears.
• Creating a safe environment encourages team engagement.
• Empathy is essential for effective leadership during change.

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc.

In this conversation, Erin chats with Janelle Sandboe as she shares her experiences as an elected official, business owner, and mother, emphasizing the critical role of empathy in politics and leadership. She discusses the challenges of navigating difficult conversations, the importance of community engagement, and practical strategies for practicing empathy in everyday life. Janelle highlights the need for leaders to balance emotional connections with rational decision-making, and she encourages listeners to empower others rather than simply solving their problems. The discussion also touches on the significance of modeling empathetic behavior for future generations and the value of reading in developing empathy.

Today on Tactical Empathy:

• Empathy is essential for successful leadership.
• Leaders must balance emotional connections with rational decision-making.
• It's important to empower individuals rather than solve their problems.
• Modeling empathy for the next generation is crucial.
• Navigating difficult conversations requires preparation and self-regulation.
• Community engagement involves understanding diverse perspectives.
• Practicing empathy can lead to more effective communication.
• Reading fiction can help develop empathy skills.
• Leaders should be aware of echo chambers in politics.
• Teens appreciate having adults who listen and engage with them.

In this episode, Erin explores the nuances of empathy across different generations, highlighting the unique strengths and blind spots of Baby Boomers, Gen X, Millennials, and Gen Z. Each generation faces specific challenges in practicing empathy, and Erin provides actionable steps for improvement, emphasizing the importance of emotional literacy, vulnerability, boundaries, and face-to-face communication. The conversation encourages listeners to reflect on their own experiences and to actively work on enhancing their empathy skills.

Today on Tactical Empathy:

• Empathy is a skill that can be strengthened for all generations.
• Each generation has unique strengths and blind spots regarding empathy.
• Baby Boomers need to focus on emotional literacy and connection.
• Gen X should balance independence with emotional vulnerability.
• Millennials must practice empathy without absorbing others' emotions.
• Setting boundaries is crucial for Millennials to avoid burnout.
• Gen Z needs to improve face-to-face communication skills.
• Digital interactions lack emotional cues, making in-person communication vital.
• Practicing emotional check-ins can enhance team dynamics.
• Tactical empathy is essential for effective leadership.

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc.

In this episode of Tactical Empathy, Erin explores the transformative power of empathy in navigating difficult situations. Building on a previous episode featuring Jess Buchanan, who survived a harrowing hostage experience, Erin emphasizes the importance of self-check-ins, shifting perspectives, and practicing empathy in leadership roles. The conversation provides actionable steps for listeners to cultivate empathy in their lives, ultimately leading to personal growth and improved relationships.

Today on Tactical Empathy:

• Empathy can help us survive and thrive in tough situations.
• Self-check-ins are crucial for emotional resilience.
• Rest should not be earned; it is a necessity.
• Shifting perspective can regain a sense of control.
• Empathy does not condone bad behavior but seeks to understand it.
• Curiosity can replace judgment in difficult interactions.
• Practicing empathy improves communication and relationships.
• Leaders can benefit from understanding the stories behind behaviors.
• Small actions can lead to significant changes in perspective.
• Empathy is both a survival and thriving skill.

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc. 

In this conversation, Erin chats with Jess Buchanan as she shares her extraordinary journey from being a teacher in Ohio to working in the Horn of Africa, where she was held hostage for 93 days. Through her harrowing experience, Jess explores the themes of empathy, intuition, and personal growth. Jess discusses how her understanding of empathy evolved during her captivity, allowing her to connect with her captors on a human level. She emphasizes the importance of self-reflection and intuition in navigating life's challenges and highlights the power of compassion in fostering connection and understanding. Ultimately, Jess's story serves as a testament to the resilience of the human spirit and the transformative power of empathy.

Today on Tactical Empathy:

• Empathy can be a life-saving skill.
• Desperate circumstances can lead people to make harmful choices.
• Self-reflection is crucial in understanding our experiences.
• Intuition should not be ignored; it often guides us.
• Compassion fosters connection and understanding.
• Life experiences shape our perspectives on empathy.
• We often carry unseen burdens that affect our behavior.
• Empathy is not about condoning actions but understanding motivations.
• Personal growth can emerge from the most challenging situations.
• Compassion is a choice that can be made every day.

Connect with Jess:

• Website: https://www.jessbuchanan.com/
• Website: https://www.soulspeakpress.com/
• Facebook: https://www.facebook.com/jessicabuchananpage
• Instagram: https://www.linkedin.com/in/jessica-buchanan-05ba7364/
• LinkedIn: https://www.instagram.com/jessicacbuchanan/

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

In this conversation, Erin Thorp and Alexa Chilcutt explore the intricate balance between empathy and accountability in leadership. Alexa shares her leadership journey, emphasizing the importance of understanding intrinsic motivation and the challenges of applying empathy in various situations. They discuss real-life examples of navigating difficult colleagues and the necessity of self-awareness and emotional intelligence in effective leadership. The conversation concludes with practical tips for leaders to develop their empathy skills.

Today on Tactical Empathy:

• Empathy is crucial for effective leadership.
• Understanding intrinsic motivation enhances leadership effectiveness.
• Leaders must balance empathy with accountability.
• Empathy can be a tool for overcoming challenges.
• Difficult colleagues require careful navigation with empathy.
• Self-awareness is key to emotional intelligence.
• Empathy should not come at the expense of team well-being.
• Leaders should have hard conversations when necessary.
• There is a cost to keeping someone who isn't a good fit.
• Developing empathy skills can start with simple team activities.

Connect with Alexa:

• Website: https://medium.com/authority-magazine/can-you-hear-me-now-author-dr-alexa-chilcutt-on-five-strategies-leaders-use-to-diminish-713382999c8b
• You Tube: https://youtu.be/Ruz79cAJX-Y
• LinkedIn: https://www.linkedin.com/in/alexa-chilcutt-phd/

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc.