Talking Pools Podcast

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Keywords

spa maintenance, water treatment, sanitization, pool care, spa treatments, bromine, chlorine, water balance, spa technology, pool service


Takeaways

Summer is approaching, and clients have varying perceptions of swimming temperatures.
Spa maintenance requires more frequent attention than regular pools due to their smaller size and higher usage.
Educating staff in front of customers can undermine trust; it's better to do it privately.
CO2 gas in carbonated drink bottles can affect water testing accuracy.
Spas can have a high bathylode, equivalent to many more people in a pool.
Regular servicing of spas is crucial to maintain water quality.
Secondary sanitizers like UV and ozone can enhance spa water treatment.
Hydrogen peroxide can be an effective sanitizer in domestic spas but not in commercial settings.
Replacing spa water regularly can be more cost-effective than treating contaminated water.
Understanding the chemistry of sanitizers is essential for effective spa maintenance.


Summary

In this conversation, the hosts discuss the nuances of spa maintenance, emphasizing the importance of regular servicing and the unique challenges posed by smaller bodies of water. They explore various sanitization methods, including bromine and chlorine, and highlight the significance of educating staff on water chemistry. The discussion also touches on innovations in spa care and the necessity of replacing spa water to maintain optimal conditions.

Sound bites

"Secondary sanitizers can enhance spa water treatment."
"Understanding the chemistry of sanitizers is essential."
"Replacing spa water regularly can be more cost-effective."


Chapters

00:00 Introduction and Seasonal Changes
29:46 Understanding Spa Treatments and Maintenance
39:54 Sanitization Methods for Spas
50:31 Innovations in Spa Care and Closing Thoughts

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In this episode of the Talking Pools podcast, Rudy interviews Rich Gallo, founder and CEO of Pure Swim. Rich shares his journey from growing up in a family of pool professionals to establishing a successful concierge-level pool service in Los Angeles. He discusses the importance of mentorship, the impact of fatherhood on his business philosophy, and the lessons learned from mistakes in customer relationships. Rich emphasizes the significance of building a team with purpose, innovative service models, and the law of reciprocity in business. He concludes with reflections on the challenges of entrepreneurship and the importance of having fun in life.

takeaways

• Rich Gallo is the founder of Pure Swim, a premium pool service company.
• He emphasizes the importance of mentorship and investing in people.
• Fatherhood significantly influenced his approach to business and team building.
• Mistakes in customer relationships can lead to valuable lessons.
• Innovative service models can enhance customer satisfaction and team morale.
• The law of reciprocity is a key principle in Rich's business philosophy.
• Building a team with purpose leads to better outcomes for everyone involved.
• Navigating challenges in the pool service industry requires adaptability and resilience.
• Rich believes in creating opportunities for his employees to grow and succeed.
• Having fun and enjoying the journey is essential in life and business.

Sound Bites

• "It's an art form."
• "You gotta pay that guy."
• "I teach him the law of reciprocity."

Chapters

00:00
Introduction to Rich Gallo and Pure Swim

04:50
Early Memories and Family Influence

12:12
The Impact of Fatherhood on Business

17:12
Building a Team with Purpose

22:10
Navigating Pricing Challenges in the Industry

26:03
Building a Strong Team Culture

31:41
Recognizing and Nurturing Talent

37:12
The Importance of Giving Back

41:25
Lessons from the Apprenticeship Program

43:15
Starting from Scratch: Key Habits for Success

44:13
Sustaining Passion in the Pool Business

47:09
The Law of Reciprocity and Its Impact

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This week, Wayne and Steve are diving deep into the kind of stuff that separates pros from pretenders — communication, integrity, and the responsibility of owning your mistakes. Whether it’s a misread water test, a filter left in bypass, or a promise made too quickly, these two veterans talk about what it means to stand behind your word, make things right, and protect your reputation even when it costs you.

They share stories from the field where honesty cost them money — but saved their business. From awkward client conversations to handling internal slip-ups with your team, this episode gets real about accountability in the pool industry. Wayne breaks down how transparency builds long-term trust, while Steve reminds us that good communication isn’t just about talking — it’s about listening, learning, and following through.

If you’ve ever faced that gut-punch moment when something went wrong and you had to decide between excuses and integrity, this episode is your reminder that character pays dividends in the long run.

Takeaways:

• The difference between excuses and explanations.
• How to communicate mistakes without losing client trust.
• Why integrity isn’t negotiable in business.
• Real stories of taking a loss to make things right — and why it mattered.

#TalkingPoolsPodcast #PoolPros #IntegrityMatters #CommunicationIsKey #OwnYourMistakes #PoolServiceLife #WayneAndSteve #BeGoodBeSafe

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If you thought pool care was boring, you clearly haven’t heard Sarah break it down. This week she dives headfirst into the bubbling, backwashing, beautifully chaotic world of pool chemistry — with zero filters and a full cup of caffeine. It’s educational, hilarious, slightly unhinged, and 100% Sarah.

She’s here to make sure you understand what’s really happening in that pool water — why your readings are off, why “shock” isn’t a personality type, and why that weird smell isn’t chlorine, it’s your own bad decisions dissolving in the deep end.

In this episode, Sarah covers:

• Why every pool pro needs to stop treating “chlorine” and “shock” like they’re two different life forms.
• The real deal behind oxidation, sanitation, and why ORP is the pool’s version of a mood ring.
• Test kit interferences that’ll make you question your career choices.
• How pH, alkalinity, and sanitizer all play together (and what happens when they don’t).
• The customer who swore their pool “cleaned itself” — and how that went.
• Her completely rational rage against people who eyeball chemical doses “by vibe.”

Top Sarah-isms from this episode:

• “If your pool smells like a YMCA locker room, congratulations — you’ve just invented chloramines!”
• “It’s called a test kit, not a guess kit. Stop pretending you’re psychic.”
• “ORP doesn’t measure how much you care, but it definitely shows when you don’t.”
• “Shock is chlorine. Chlorine is shock. It’s not algebra, it’s pool school — and apparently, I’m the principal now.”
• “If I had a dollar for every time someone said ‘it looks clear so it’s clean,’ I’d retire and buy a pool with a lifeguard who never argues with me.”

Why you’ll love it:
This episode is like sitting in chemistry class if your teacher had road rage and a sense of humor. Sarah explains the science in plain English — then yells about it until you’ll never forget it again. Equal parts entertainment and education, it’s a masterclass in chlorine and chaos.

Episode Highlights:
🧪 Real-world pool chemistry decoded without the boring parts
💬 Rants, real talk, and rogue logic from the trenches
😂 Laugh-out-loud moments you’ll quote all week
💧 Takeaways that’ll make you sound like the smartest person at the pool store

Connect & Support:
💬 Share your favorite “Sarah-isms” in the Talking Pools Facebook Group
🌐 Grab more pool wisdom at CPOClass.com

📲 Follow @TalkingPoolsPodcast on Instagram & TikTok for clips and chaos

Closing Line:
“This has been Sarah reminding you — if your test results make no sense, it’s not the pool’s fault. Be good. Be safe. And for chlorine’s sake, use your damn meter!”

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Andrea kicks off the episode venting about her latest headache — a string of finicky customers inside a gated community who think pool service comes with mind-reading included. From access codes that don’t work to residents insisting their “pool smells too clean,” Andrea’s got stories that’ll make any tech feel seen. Paulette chimes in with her trademark humor and hard-earned wisdom, grounding the chaos with her calm-but-deadly insights on customer communication and setting boundaries.

But the episode doesn’t stay in the HOA drama zone for long — it quickly pivots into an impromptu chemistry deep dive. When one customer complains about chlorine levels “being too high because it smells,” Andrea and Paulette use the opportunity to unpack the truth behind chlorine chemistry, how Oxidation Reduction Potential (ORP) actually works, and why the “chlorine smell” myth refuses to die.

They break down:

• What ORP means in plain English (and why it’s a better measure of sanitation than free chlorine alone)
• How environmental factors like pH, sunlight, and CYA influence oxidation potential
• Common test kit interferences that can make readings go haywire — from residual monopersulfate (MPS) to copper and even dirty sample cells
• Why color-matching tests in the field are not the chemistry gospel some pool owners think they are

Andrea’s frustration turns into a mini chemistry class, with Paulette walking through troubleshooting steps that balance humor and hard science. The result? A perfect blend of real-world technician talk and science-backed pool wisdom that every service pro and water chemistry nerd will love.

Key Takeaways:

• Gated communities = gated logic (sometimes). Access and attitude are both part of the job.
• Chlorine smell ≠ too much chlorine — it’s usually chloramines, a sign of not enough free chlorine.
• ORP gives you a snapshot of water’s true oxidizing potential, not just the chlorine ppm number.
• Test interference can ruin your data faster than a leaf in a sample cell. Know your kit, rinse your vials, and don’t trust a color block alone.
• Customer education starts with confidence in your own chemistry knowledge.

Closing Moment:
Andrea ends the episode with a sigh and a laugh — “Maybe I’ll just put up my own gate next time.” Paulette replies, “As long as it keeps the chloramines out.”

Episode Length: ~42 minutes
Perfect For: Pool techs who love a mix of field stories and chemistry truth bombs — and anyone who’s ever been buzzed in by a gate code that didn’t work.

Hashtags:
#TalkingPoolsPodcast #PoolPros #WaterChemistry #ORP #ChlorineMyths #PoolServiceLife #AndreaAndPaulette #CPOClass #PoolTechTalk

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In this episode, Lee and Shane discuss the growing popularity of mineral pools in Australia, addressing a listener's inquiry about the benefits and drawbacks of mineral pools, particularly in hot climates. Steve pops in with Peter Lagaz of Bufferzone to talk PSS for a stint. Then back to minerals. They explore the differences between mineral and saltwater pools, the importance of maintaining proper pool chemistry, and the various manufacturers and products available in the market. The conversation also addresses specific concerns related to vinyl pools, including the management of chlorine levels to prevent damage. The episode concludes with a promise to delve deeper into vinyl liners in future discussions.

takeaways

• Mineral pools are gaining popularity in Australia.
• Minerals can enhance the swimming experience and are beneficial for the skin.
• Chlorination methods vary, and understanding them is crucial for pool maintenance.
• Different manufacturers offer various mineral blends for pools.
• Vinyl pools require careful management of chlorine to avoid damage.
• Maintaining low levels of calcium can help preserve vinyl liners.
• Regular testing of pool chemistry is essential for optimal maintenance.
• Mineral pools can be converted from saltwater pools easily.
• Customer satisfaction is high with mineral pool experiences.
• Future discussions will focus on vinyl liners and their maintenance.

Sound Bites

• "If you can afford it, by all means do it."
• "Mineral pools are more and more popular."
• "You can put magnesium in any pool."

Chapters

00:00
Introduction and Weather Update

02:34
Listener Inquiry: Mineral Pools and Their Benefits

05:08
Understanding Mineral Pools: Types and Popularity

11:17
Chlorination Methods and Their Impact on Vinyl Pools

14:10
Addressing Vinyl Pool Maintenance and Chemical Balance

16:42
Exploring the Effects of Chlorine on Vinyl Liners

19:15
The Role of Magnesium in Pool Water

22:26
Conclusion and Future Topics

24:57
Final Thoughts and Listener Engagement

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In this episode of the Talking Pools podcast, Rudy Stankowitz interviews Tim Bolden of the Pool Butler. They discuss Tim's journey from the Navy to leading a successful pool service company, the importance of mentorship, and the challenges of running a business during a pandemic. Tim shares insights on leadership, work-life balance, and the evolving pool industry, emphasizing the need for innovation and customer service. The conversation highlights the significance of teamwork, the value of networking, and the importance of creating career paths for employees in the pool service sector.

takeaways

• Tim's experience in the Navy shaped his leadership style.
• White glove service is about enhancing customer experience.
• Career paths in the pool industry can be lucrative.
• Acquiring a business during a pandemic was challenging but rewarding.
• Work-life balance is crucial for employee satisfaction.
• Mentorship plays a vital role in professional growth.
• Overcoming setbacks is part of the entrepreneurial journey.
• Generational differences impact work expectations.
• Networking is essential for industry growth.
• The future of the pool industry is bright with innovation.

Sound Bites

• "It's a big process."
• "We hire to know."
• "Networking is key."

Chapters

00:00
Introduction and Fantasy Football Rivalry

02:05
Military Influence on Leadership

06:25
White Glove Service in Pool Maintenance

07:13
Career Path in the Pool Industry

08:05
Acquisition and Business Growth

09:09
Navigating Challenges During a Pandemic

10:52
Work-Life Balance in the Pool Industry

11:32
Leadership Philosophy and Team Dynamics

16:15
Problem Solving in Pool Maintenance

17:11
Vision for the Pool Butler

17:39
Innovations in Pool Technology

18:29
Mentorship and Passing Knowledge

19:42
Overcoming Setbacks in Business

21:10
Challenges for Entrepreneurs in the Pool Industry

22:07
Generational Differences in Work Ethic

23:26
Seeking Veterans in the Workforce

24:21
Future Aspirations for the Pool Butler

26:13
Industry Growth and Competition

26:50
Networking and Mentorship in the Industry

28:21
Final Thoughts and Encouragement

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In this episode, Steve and Wayne—the Talking Pools Podcast’s own dynamic duo—compare notes on closing pools from coast to coast. Steve draws on his years of experience in New Jersey, where fall meant back-to-back closings, freeze guards, and a race against the first frost. Wayne, from his Florida base, shares stories of dealing with Northeastern clientele who expect winterized service—even when they’re hundreds of miles away from snow. Together, they dig into how regional practices, customer expectations, and business models shape the end-of-season grind.

But that’s not all—Steve takes us into an Insurance Interlude with Pat from the California Pool Association. They break down what every service pro should know about risk management, liability, and how insurance pitfalls can sneak up on you if you’re not careful. It’s a candid conversation that every pool company, whether East Coast or West Coast, can learn from.

From cover choices to customer quirks, this episode is packed with practical takeaways, plenty of laughs, and the kind of real-world shop talk that makes the Talking Pools Podcast a must-listen for pros everywhere.

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This week’s episode is a little bit of everything — industry insight, real talk, and a peek behind the curtain of what’s happening with the people who keep this trade moving forward.

We’re starting with something close to home: our Mentor Awards. You’ll hear from a few of the folks whose names carry serious weight in this industry — the people who have shaped, guided, and inspired so many pool pros. These conversations aren’t scripted or polished for press releases; they’re raw and real, with lessons tucked in for anyone who cares about doing better in this business. On top of that, we’re giving a shout-out to the sponsors who stepped up to make the Mentor Awards possible. Without their support, we wouldn’t be able to shine a spotlight on the people who keep raising the bar for everyone.

Then, we pivot into industry news that’s been making headlines. First up: the Ashli Babbitt wrongful death lawsuit. It’s a story that stretches far beyond the pool world but has been playing out in the background of American life for years. The recent settlement tells us a lot about how the courts and the government are handling one of the most polarizing events in recent history. We break it down without the noise — just what happened, what it means, and why it’s worth paying attention.

Next, we look at Leslie’s and their 1-for-20 reverse stock split. On the surface, it sounds like a bold move. In reality, it’s a survival tactic — one designed to keep their stock listed and their brand in play on Wall Street. But what does that mean for pool pros out here grinding every day? That’s where the conversation gets interesting. We talk about what this move signals about Leslie’s future, how it might shape retail strategies, and what independents should be watching for as the industry landscape shifts.

And of course, we couldn’t have a “Sarah the Pool Girl” episode without Sarah herself. She may be officially on maternity leave, but if you know Sarah, you know she’s not one to just sit still. Between diaper duty and pool talk, she’s welding turquoise jewelry, sewing quillows, and basically proving that maternity leave doesn’t mean hitting pause on creativity. You’ll get her voice, her humor, and her trademark grit — even if she’s supposed to be “resting.”

This one’s part mentorship, part business, part breaking news, and part life update — the kind of mix that makes the Talking Pools Podcast what it is. Whether you’re out on your route, stuck in traffic, or just winding down after a long day, you’ll find something here that sticks.

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In this episode of the Talking Pools Podcast, Andrea and Paulette dive into the often-misunderstood world of chloramines—the compounds that cause everything from pool odor to swimmer irritation. They explore the science behind monochloramine, dichloramine, and trichloramine, explaining how each one forms, how they differ, and why they matter. The conversation goes deeper into the differences between organic and inorganic chloramines, uncovering how bather waste, nitrogen compounds, and pool chemistry all play a role in their development.

Listeners will walk away with a clearer understanding of what’s really happening in the water, why “that pool smell” isn’t chlorine at all, and practical insights into preventing and managing chloramine formation in pools.

Key Takeaways:

• Chloramines are responsible for eye irritation, respiratory discomfort, and that notorious “pool smell.”
• Monochloramine is the first stage of chlorine bonding with nitrogen.
• Dichloramine and trichloramine form as chlorination continues, each with stronger odor and irritation potential.
• Organic chloramines are formed from reactions with organic matter (like sweat, urine, and skin cells), while inorganic chloramines form with nitrogenous waste (like ammonia).
• Proper breakpoint chlorination and good water management can prevent chloramine buildup.
• Ventilation in indoor pools plays a critical role in reducing trichloramine exposure.
• Chloramines don’t just affect swimmer comfort—they also corrode pool equipment over time.

Memorable Sound Bites:

• “That smell you think is chlorine? Nope—it’s chloramines.”
• “Chlorine isn’t the villain here. Poor management is.”
• “Organic or inorganic, chloramines are a wake-up call for pool pros.”

Chapters:

00:00 – Introduction: Clearing the Air on Chloramines
 03:42 – What Are Chloramines?
 08:25 – Monochloramine, Dichloramine & Trichloramine Explained
 15:11 – Organic vs. Inorganic Chloramines
 21:03 – The Role of Ventilation in Indoor Pools
 27:18 – Breakpoint Chlorination & Prevention Strategies
 33:00 – Final Thoughts: Managing the Unseen Villains of Pool Care

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