Talking Pools Podcast

Ask a question here

In this episode of Talking Pools, the hosts celebrate Peter's contributions to the industry while discussing the characteristics of ideal clients in both retail and mobile pool services. They share personal anecdotes about challenging customer interactions, the importance of setting clear expectations, and strategies for managing difficult clients. The conversation emphasizes the need for effective communication and the balance between good and bad clients, ultimately highlighting the significance of client relationships in the pool service business.

takeaways

• Peter's legacy has significantly impacted the pool industry.
• The ideal client is one who trusts your expertise and pays on time.
• Retail and mobile services face different client dynamics.
• Setting clear expectations can prevent misunderstandings.
• Communication is key in managing client relationships.
• Difficult clients can be managed with clear boundaries.
• It's important to respect yourself and your business.
• Not all clients are worth keeping; prioritize good ones.
• 20% of clients often cause the majority of problems.
• Strategies like payment plans can improve client relationships.

titles

• Celebrating Peter's Legacy in the Pool Industry
• Understanding the Ideal Client for Pool Services

Sound Bites

• "Good on you, Peter."
• "What a f***ing waste of time."
• "That's our rant for the day."

Chapters

00:00
Introduction and Recent Travels

02:42
Ideal Clients in the Pool Industry

12:47
Challenges with Retail Customers

15:47
Customer Stories and Experiences

18:12
Setting Expectations with Clients

21:31
Dealing with Difficult Customers

24:06
The Importance of Good Customer Relationships

26:31
Managing Client Expectations and Payments

29:00
Conclusion and Final Thoughts

36:59
Bufferzone commercial vid.mp4

Australian National Anthem performed by:

• Erin Collins - vocals (1)
• Marjorie Gadd - violin (1)
• Steve Gadd - Guitar (1)
• Susan McGowan - keyboard
• Steve Henderson - didgeridoo
• Sean Daniels - Sound engineer (No link available)
   
  1. Czardas

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

This week on Floc-It Friday, Rudy sits down with Greg “Beard Man” Beard—poolside philosopher, calcium whisperer, and one of the Top 10 Mentors nominated for the 2025 Talking Pools Podcast Mentor of the Year Award. Greg has spent 35 summers in the field training rookies, guiding veterans, and mentoring like it’s a martial art.

From confronting internet undercutting to saving techs from costly mistakes, Greg shares the lessons, stories, and no-BS truths that define a lifetime in the pool industry. And yes, Rudy announces the full list of Top 10 Mentor of the Year finalists, with shout-outs to the sponsors making it possible.

In This Episode:

💡 Listener Q&A – The Future of Nitrate Removal
Wilmington, DE asks about building a nitrate removal rig—and Rudy delivers a deep dive into how this could be the next big high-margin service for eco-conscious pool owners.

• Why it matters: Chlorine can’t oxidize nitrates, shocking doesn’t touch them, and drain/refill wastes water.
  https://cpoclass.com/nitrate-removal-rig-concept/
• Three design options:
  1. Anion Exchange Resin System – The “sniper rifle” for nitrates, swapping nitrate ions for chloride ions using a resin like Purolite A520E.
  2. Reverse Osmosis (RO) – Full-spectrum filtration removing nitrates, TDS, and more using a high-pressure pump, membranes, and pre-filters.
  3. Hybrid Rig – Resin first to knock down nitrates, followed by RO for extended membrane life and ultra-pure output.
• Key components: Fiberglass pressure tanks, control valves (Fleck 5600 or Clack WS1), brine tanks for regeneration, high-pressure pumps, RO membranes, flow meters, and TDS sensors.
• Wastewater management: Regulatory considerations for nitrate-rich reject water—no dumping into storm drains.
• Profit potential: $900–$1,500+ per treatment with strong drought-region demand.
• Rudy offers to share a sketch layout and parts list in the show notes for anyone ready to innovate.

🔥 Greg Beard Unfiltered

• The three keys to survival in the pool industry: Passion, Dedication, Attention to Detail.
• Why sometimes you raise the price on difficult customers and let them walk.
• The “internet problem” – when homeowners can buy products cheaper than pros can get them from distribution.
• Old-school pumps that outlast modern replacements and what hydraulic mistakes are costing pros.
• Safety concerns: bonding, grounding, and why we’re lucky electrocutions aren’t more common.
• The cost of chemical inclusion in service pricing and the tax implications you need to know.

📜 Industry Realities & Random Wisdom

• Trade shows and training as survival tools for the next generation of pool pros.
• Catastrophic backyard incidents that leave lasting lessons.
• Greg’s approach to route density and why he still runs solo after decades in the business.

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

In this episode of the Talking Pools podcast, Steve and Wayne discuss the significance of mentorship in the pool industry, emphasizing how it can lead to breakthroughs and prevent burnout. They explore the dynamics of competition, pricing strategies, and the essential role of insurance for pool service businesses. The conversation also touches on the importance of building relationships within the industry and the impact of online communities. Wayne shares insights on navigating challenges and fostering collaboration among pool professionals.

takeaways

• Mentorship is crucial for success in the pool industry.
• The Mentor of the Year award recognizes impactful contributions.
• Navigating competition requires strategic pricing and service differentiation.
• Insurance is essential for protecting business assets and liabilities.
• Understanding equipment coverage can save businesses from significant losses.
• Healthy competition can drive innovation and improvement in services.
• Building strong relationships can enhance business reputation and client trust.
• Online communities can influence perceptions and business dynamics.
• Educating clients about services and pricing is vital for transparency.
• Collaboration among pool professionals can elevate industry standards.

Sound Bites

• "You can only be the best that you can be."
• "You can't supplement for time."

Chapters

00:00
Introduction and Weather Updates

00:25
Healthy Competition in the Pool Industry

08:14
Manufacturer Relationships and Competition

10:22
Challenges of Pricing and Service Quality

15:08
Understanding Client Needs and Pricing Strategies

16:45
The Impact of Online Sales and Warranties

19:35
Navigating Product Recommendations and Warranties

38:18
Training and Mentorship in the Pool Industry

40:57
Online Competition and Community Dynamics

43:07
Personal Perspectives on Competition

44:06
The Role of Competition in Business Growth

48:50
Navigating Client Relationships and Distributor Dynamics

50:38
Niche Markets and Manufacturer Competition

53:38
Conclusion and Future Perspectives

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

In this conversation, Sarah discusses the importance of self-care and equipment maintenance for pool technicians. She emphasizes the need for proper hydration, nutrition, and safety precautions while working in extreme weather conditions. Sarah also highlights the significance of stretching and physical maintenance to prevent injuries. Additionally, she shares practical tips for taking care of equipment, ensuring longevity and efficiency in their work. Overall, the conversation serves as a guide for pool technicians to prioritize their health and equipment care to enhance their performance and safety.

takeaways

• It's crucial to take care of your health and equipment.
• Hydration and nutrition are key for physical performance.
• Avoid working in extreme weather conditions without precautions.
• Stretching is essential to prevent injuries.
• Invest in quality equipment and maintain it properly.
• Be mindful of what you eat, especially around chemicals.
• Use polarized sunglasses for eye protection.
• Keep your tools organized and in good condition.
• Regularly check and replace worn-out equipment parts.
• Your body is your most important tool; treat it well.

Sound Bites

• "Take care of your health like an athlete."
• "Hydrate and eat well to perform better."
• "Don't slam your pole on the ground."

Chapters

00:00
Taking Care of Yourself and Your Equipment

24:55
Equipment Care and Maintenance

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

This week on the Talking Pools Podcast, Andrea shares a behind-the-scenes story that every pool pro can relate to—getting reassigned to a different service route after a property manager’s complaint. What really happened? Was it about the water? The filter? Or something completely out of left field?

Andrea takes us through the awkward conversation with her boss, the eyebrow-raising “feedback” from the property manager, and the ripple effect it had on her week. We dig into what it’s like to have someone else’s opinion—valid or not—impact your work assignments, and how technicians can navigate those situations without losing their cool (or their sense of humor).

From the politics of property management to the realities of keeping clients happy while still doing things the right way, this episode gives you an unfiltered look at the sometimes petty, sometimes baffling, and often hilarious world of professional pool service.

💬 In This Episode:

• Why Andrea got switched to a different route and what the property manager actually said
• How management decisions can be swayed by customer perception
• Tips for maintaining professionalism when reassigned
• Stories from the crew about similar “client drama” moments
• Andrea’s take on whether she dodged a bullet or lost a favorite stop

Whether you’ve been on the receiving end of a “we want someone else” request or just want a peek at the interpersonal side of pool service, you’ll be laughing, nodding along, and maybe even shouting “YEP!” at your speakers.

📍 Listen in for: Andrea’s brutally honest reaction to the switch… and the petty thought she didn’t say out loud.

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

In this episode of the Talking Pools podcast, Peter, Shane, and Lee reflecting on personal health challenges, and career transitions. They explore the emotional aspects of leaving a long-standing career, the impact of mentorship on personal and professional growth, and the importance of prioritizing family and well-being. The conversation concludes with gratitude for the experiences shared and the relationships built within the industry.

takeaways

• The Mentor of the Year Award recognizes impactful contributions in the pool industry.
• Mentorship is crucial for shaping careers and fostering growth.
• Health challenges can influence career decisions and priorities.
• It's important to prioritize family and personal well-being over work.
• Leaving a long-term career can be a significant emotional transition.
• Recognition in the industry should be earned through contributions, not just reputation.
• The importance of community and support in professional environments.
• Career transitions can lead to new opportunities for personal growth.
• Reflecting on past experiences can provide clarity for future decisions.
• Gratitude for shared experiences enhances professional relationships.

Sound Bites

• "Congratulations Peter."
• "It's the right thing for the right time."
• "You guys have a fantastic week."

Chapters

00:00
A New Chapter Begins

02:26
Health and Priorities

04:50
Transitioning Staff and Responsibilities

07:59
Networking and Community Support

10:31
Reflections on a Career

19:14
Looking Ahead: Future Plans

22:03
Farewell and Gratitude

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

In this episode of the Talking Pools Podcast, Rudy discusses the launch of the Women of Water initiative by Pool Corp and PHTA, emphasizing the importance of recognizing the contributions of women in the pool industry. He shares insights on how personal stories and motivations can shape professional identities and the need for genuine empowerment and mentorship. The conversation also touches on the tensions within the industry, particularly between independent professionals and larger corporations, and the importance of transparency and recognition in fostering a supportive community.

takeaways

• The Women of Water initiative aims to empower women in the pool industry.
• Personal stories are crucial in defining professional identities.
• Real empowerment requires recognition of those who paved the way.
• The industry is facing tensions between independent professionals and corporations.
• Mentorship is vital for the growth of the industry.
• Transparency and honesty are essential for building trust.
• The importance of safety in pool maintenance is paramount.
• Corporate responsibility should align with grassroots movements.
• Recognition of contributions can enhance community support.
• Stories of personal motivation can inspire others in the industry.

Sound Bites

• "Mentorship shapes the future of the industry."
• "Real empowerment doesn't start with branding."
• "Keep your story louder than your resume."

Chapters

00:00
Introduction to the Women of Water Initiative

10:07
The Importance of Personal Stories in Business

20:02
Recognizing Mentorship and Industry Contributions

26:53
The Tension Between Independent and Corporate Players

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

communication, natural disasters, insurance, client relations, pool maintenance, service industry, water chemistry, customer service, liability, business management

In this episode of the Talking Pools podcast, hosts Steve and Wayne discuss various topics ranging from recent natural disasters to the importance of effective communication in the service industry. They share personal experiences with earthquakes and tsunamis, emphasizing the need for preparedness and awareness. The conversation shifts to the significance of clear communication between service providers and clients, highlighting how misunderstandings can lead to service issues. They also delve into insurance insights, discussing liability and the importance of documentation in the event of accidents. The episode concludes with a focus on client relations, service challenges, and the necessity of maintaining proper water chemistry in pools.

takeaways

• Natural disasters can impact service operations.
• Effective communication is crucial in service industries.
• Misunderstandings can lead to service issues.
• Documentation protects against liability.
• Regular communication with clients builds trust.
• Understanding water chemistry is essential for pool maintenance.
• Accidents can happen, but preparation helps mitigate risks.
• Client feedback is vital for service improvement.
• Establishing clear roles prevents confusion.
• Follow-up communication ensures client satisfaction.

Sound Bites

• "This is a serious thing."
• "Accidents are going to happen."
• "Communication is tough sometimes."

Chapters

00:00
Natural Disasters and Their Impact

04:55
The Importance of Communication in Business

10:04
Lessons Learned from Pool Management

16:59
Communication Gaps in Pool Maintenance

19:10
Understanding Responsibilities and Expectations

21:53
The Importance of Regular Property Walkthroughs

23:42
Analyzing Chemical Changes in Pool Water

26:57
Effective Communication Strategies

29:42
Insurance Claims and Liability in Pool Services

36:29
Identifying Hazards and Liability in Pool Maintenance

39:10
The Importance of Communication in Service

40:41
Navigating Client Expectations and Service Quality

44:49
Understanding Pool Chemistry and Maintenance Challenges

51:02
Educating Clients on Pool Care and Chemistry

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

pool equipment, color vision bubblers, Pentair IntelliBright, construction challenges, installation issues, foundation problems, pool maintenance, electrical breakers, pool lighting, pool repair


In this conversation, Drew and Sarah discuss various challenges faced in the pool maintenance and installation industry. They delve into specific issues related to color vision bubblers, Pentair IntelliBright lights, and the importance of proper installation practices. The conversation also touches on construction challenges, foundation issues affecting pools, and the critical role of electrical breakers in ensuring the functionality of pool equipment. Throughout the discussion, they share personal anecdotes and insights from their experiences in the field, emphasizing the need for attention to detail and proper techniques in pool maintenance and installation.


Takeaways

Color vision bubblers can leak if not installed correctly.
Pentair IntelliBright lights may not provide a true white color.
Proper sealing is crucial for pool lights to prevent leaks.
Using the right tape during construction can save time and hassle.
Soil tests are essential before building a pool to avoid future issues.
Siemens breakers are necessary for warranty on Pentair equipment.
Improper installation can lead to ongoing maintenance problems.
Construction sites can be messy and impact pool maintenance.
Communication with contractors is key to ensuring a clean job site.
Attention to detail in design can prevent future pool issues.


Sound bites

"You just have to pull harder."
"Those light poles are gnarly."
"The pool is not a trash can."


Chapters

00:00 Introduction to Pool Equipment Challenges
02:56 Understanding Color Vision Bubblers and Their Issues
06:05 Pentair IntelliBright Lights: Customer Concerns
08:47 Construction Challenges and Best Practices
11:46 The Importance of Proper Installation
14:41 Foundation Issues and Their Impact on Pools
21:32 The Role of Breakers in Pool Equipment
26:23 Conclusion and Final Thoughts

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]

Ask a question here

Borates, pool safety, heat stroke, MRSA, chlorine, health risks, swimming pool maintenance, heat-related illnesses, summer safety, pool infections, public safety


In this episode of Talking Pools - BORATES! Followed by Andrea on the alarming health risks associated with swimming pools, particularly focusing on a case of a tourist who suffered severe injuries after swimming in a poorly maintained hotel pool. She emphasizes the importance of pool safety and regular maintenance. The conversation then shifts to the serious topic of heat-related illnesses, especially relevant for those working outdoors in hot conditions. Andrea provides practical tips for preventing heat stroke and other heat-related issues, concluding with a reminder about an ongoing design contest for pool industry apparel.


Takeaways

A tourist suffered life-changing injuries from a filthy hotel pool.
MRSA infections can arise from poorly maintained swimming pools.
Regular testing and maintenance of pool water is crucial for safety.
Heat-related illnesses are a serious concern during hot months.
Hydration is key to preventing heat-related illnesses.
Wearing protective clothing can help mitigate heat exposure.
Recognizing the symptoms of heat stroke can save lives.
Immediate action is necessary when someone shows signs of heat stroke.
Heat cramps can indicate more serious heat-related issues.
The importance of community awareness in pool safety and health.

Sound bites

"Call 911 and don't try to help yourself, just immediately call 911."
"If you have heat rash, get a different job. Just kidding."
"Go follow us on social media and follow me."


Chapters

00:00 Introduction and Headlines
05:55 Health Risks in Swimming Pools
08:03 Heat-Related Illnesses Awareness
22:05 Contest Announcement and Closing Remarks

Support the show

Thank you so much for listening! You can find us on social media:

• Facebook
• Instagram
• Tik Tok

Email us: [email protected]