The Ecommerce Alley

TEA 115: How & Why We Blacklist A**Holes From Ever Buying From Us


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"The customer is always right." - Everyone Who's Never Run a Business

Trolls, fraudsters, and a-hole customers suck the life out of your and your team like a vacuum at a confetti party. If you've been in business for a minute, then you know what I'm talking about.

Customers get a choice. But so do YOU. In this episode, I'll share:

  • WHY We Blacklist People
  • HOW Our Blacklist System Works
  • HOW We Enforce It
  • And What We've Seen Since Implementing It


00:00 Intro
03:04 "The No Asshole Rule"
04:51 What Type Of Asshole Are You Dealing With?
12:11 How Does The Blacklist System Work?
15:00 Aren't You Just Holding A Grudge?
18:53 Overview Of Our Blacklist System
26:36 How Do You Continue To Enforce It?
31:04 So, Does This Actually Work?


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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The Ecommerce AlleyBy Josh Coffy

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