This episode is from a live 3-day intensive we held for our Max Profits Mentorship clients at Walt Disney World.

Learn how small, thoughtful details can create unforgettable customer experiences that build loyalty and drive repeat business.

In this episode, Josh explores the concept of “bumping the lamp”—going the extra mile in ways customers may not even notice, but that make all the difference.

It's how you can turn one-time buyers into lifelong fans by obsessing over every interaction, creating value, and crafting a service experience that leaves a lasting impact.

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