994: Leading Through Change Requires Culture, Clarity, and Courage.

In this episode of Technovation, Metis Strategy’s Andrew Krusell moderates a powerful panel with three accomplished CIOs: Richard Donaldson (CIO of Duke Energy), Neal Sample (CIO of Walgreens Boots Alliance), and Darlene Taylor (CIO of Superior Industries). Together, they share candid lessons and actionable strategies for leading large-scale transformation amid disruption.

From building cultural permission for failure and branding your own leadership style to balancing customer needs with operational rigor and navigating AI-driven growth, these executives illustrate how technology leaders can drive meaningful, sustainable change in complex environments.

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Customer-first IT and innovation at scale. On this episode of Technovation, host Peter High speaks with Mike Trkay, Chief Information Officer at FICO, a $2B analytics software company. Mike leads not only internal IT but also the operations of FICO’s customer-facing SaaS and PaaS platforms making him a unique, customer-facing CIO.

Mike shares insights from his 12-year tenure, during which FICO’s stock has risen 3,600%, and explains how his team drives customer trust, operational excellence, and innovation. Topics include his customer-centric approach to IT, leveraging AIOps and AI to scale operations, and the emergence of focused language models to reduce complexity and deliver business impact.

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“Healthcare, first of all, unlike other industries, has to be held to a higher standard in terms of responsibility.”

In this episode of Technovation, host Peter High speaks with Sandeep Dadlani, Executive Vice President and Chief Digital & Technology Officer of UnitedHealth Group, the Fortune 3 healthcare leader.

Sandeep explains how his team’s technology and digital strategies are tightly aligned to UnitedHealth Group’s mission: helping people live healthier lives and making the health system work better for everyone. He shares how AI, cloud, and data-driven innovations improve care delivery, enhance provider and patient experiences, and reduce administrative burden while driving transformation at scale.

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In this episode of Technovation, Peter High speaks with Rajeev Dham, Partner at Sapphire Ventures, about how venture capital investment in enterprise technology is evolving in the age of AI. Rajeev discusses why he prioritizes first-principles, highly technical founders over playbook-driven approaches, and how enterprise buyers are distinguishing between authentic and superficial AI innovation.

Rajeev shares his view on why SaaS remains a powerful model in the AI era, how agentic AI is starting to reshape enterprise use cases, and the profound implications AI has on software development, go-to- market strategies, and business models. He also explains how CIOs can identify the most promising emerging technologies and the cultural change required to adopt them effectively.

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In this episode of Technovation, we feature a panel from the Metis Strategy Summit moderated by Ozlem Ulusoy, exploring how senior technology executives are preparing their talent for an AI-driven future.

Joining the conversation are Kristie Grinnell, CIO of TD SYNNEX; Madhu Ramamurthy, CIO of Zurich North America; and Sesh Tirumala, CIO of Western Digital. Together, they share how they create safe spaces for experimentation, assess and reskill their workforce, and strike the balance between innovation and governance.

The panelists discuss approaches to building transparent and explainable AI models, retaining subject matter expertise, and aligning people, process, and technology to unlock business value while managing risk.

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Creating “playgrounds” for safe AI experimentation

Building transparent, incremental AI in regulated industries

Assessing and reskilling talent across IT architecture, data, and operations

Balancing insourcing, outsourcing, and SME development

Fostering a mindset of curiosity, business literacy, and innovation

How do you modernize a 160-year-old company feeding 500 million people?

Jennifer Hartsock, Chief Information and Digital Officer of Cargill, joins Peter High to unpack one of the most ambitious IT transformations in food and agriculture. Cargill, the largest privately held company in the U.S., is streamlining tech operations, insourcing talent, and deploying AI to drive global impact.

In this episode, Jen shares how she restructured Cargill’s tech teams to better align with business goals, reduced outsourcing from 80% to 60%, and embedded AI across R&D, sales, and operations. She also discusses her board service at Ingersoll Rand and reflects on ethical tech leadership at scale.

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In this episode of Technovation, we feature a panel from the Metis Strategy Summit moderated by Metis Strategy’s Co-Head of Executive Networks, Media, and Research Steven Norton, exploring how senior technology executives are aligning AI to their business strategy. Joining the conversation are Ryan Snyder, CIO of Thermo Fisher Scientific; Ramkumar Rayapureddy, CIO of Viatris; and Allen Fazio, CIO of Houlihan Lokey.

Together, they share how their organizations are evolving from isolated AI pilots to holistic strategies grounded in business value, robust governance, and relentless data modernization. The panelists discuss the practical realities of establishing clear measurement frameworks, navigating the tension between centralized control and decentralized innovation, and leading cultural change as AI adoption accelerates across regulated and fast-moving industries.

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Kelly Services is transforming the way enterprises approach staffing through AI-powered innovation, scalable tech, and smart acquisitions.

In this episode of Technovation, Peter High speaks with Sean Perry, Chief Information Officer of Kelly Services, a $4.3B staffing and professional services company. Sean shares how he’s driving modernization across IT, integrating recent acquisitions like Motion Recruitment, and developing innovative AI tools to deliver enterprise-wide value.

From launching a custom AI assistant (GRACE) to implementing a modern tech stack across legacy systems, Sean reveals how Kelly is reshaping its digital future while improving candidate and client experiences. He also draws lessons from his time at Amazon and Robert Half to rethink internal products with a customer-first mindset.

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In today’s episode of Technovation, we feature a fireside chat from our Metis Strategy Summit, held on May 13, 2025, and moderated by Peter High. The guest is Justin Wexler, General Partner at WndrCo, a venture capital firm focused on scaling AI and enterprise innovation.

In this candid conversation, Justin offers a behind-the-scenes look at how WndrCo identifies, mentors, and scales AI startups into enterprise-ready solutions. With deep involvement in companies like Writer and Netomi, he explores what separates proof-of-concept from production-grade success—and what enterprise CIOs can do to help startups land and expand.

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How does a $48B tech distributor reinvent itself as a platform company?

In this episode, Peter High speaks with Dham Pathervellai, Chief Technology Officer of Ingram Micro, a global distributor and technology platform connecting 2500+ vendors with 160,000 customers in 200+ countries. Dham unpacks the company’s evolution from a traditional distributor to a platform-first enterprise.

Dham shares his perspective on building Ingram’s digital backbone, leading enterprise architecture, and scaling a global technology team. He also outlines how Ingram’s data mesh, intelligent data assistant, and “come as you are” integration strategy are helping to drive customer value, fuel innovation, and power AI transformation.

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