477: Yum! Brands Chief Digital and Technology Officer Clay Johnson discusses:
An overview of Yum! Brands ecosystem
Clay's four key priorities around redefining the customer, team member, and employee experience
How COVID has accelerated the company's digital journey
How the company delivers an excellent customer experience
How the company has implemented customer feedback to deliver contactless payments
The innovation lab at Yum! Brands
Clay’s view on the future of the mobile workforce post-pandemic
Clay’s take on the evolution of the CIO role
* How switching from a project to a product mindset can accelerate product development and delivery
* How agile thinking applies to operations
Among a variety of other topics.
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This episode is sponsored by Zoho.